Monitor reversal after completion

The Hypersoft Security feature Reopen Cancellation monitors cancellations after completion (from previously completed operations) can also be relevant for audits. This function is used for fraud protection through corresponding authorizations and evaluations.

This is therefore the case if the posting already existed on a document for settlement or at least could have existed and then has to be reopened (Reopen status). This often happens, at least in Full-Service, for example:

The invoice is presented, but the guests continue to order and want to have everything on one receipt later.
Invoice is submitted, but is then to be paid and documented separately.
Invoice is submitted but contains errors that are subject to complaint.

Depending on the operating concept, reopened processes can lead to situations that are difficult to understand. Since we also make recommendations when it comes to allowing employees to cancel and then secure them with an intelligent concept of authorizations and reports, or to control them outside of day-to-day business, we also recommend this concept at this point:

We suggest that you give employees the authority to process transactions after invoicing. By evaluating the traceable status Reopen posting and the corresponding authorizations, you can carry out the checks and keep track of the situation. Together with your employees you then work on recording all booking situations in the system as realistically and promptly as possible in order to create the highest possible transparency and security in a loyal team. Suggestions:

In the user As users we call people who operate programs, in our case mostly the users of the MCP and the contained programs. authorizations you can determine whether Reopen postings can be reversed, transferred or split. So you can allow operators to rebook items, but maybe only special operators can cancel after invoice.
Reopen bookings are monitored separately by the Hypersoft system and you will receive precise evaluations of such bookings and cancellations for fraud analysis.

All in all, you can and should support loyal employees with the overall concept without losing control. This is an important goal not only for the successful operation of your company, but also later during tax audits.

Reopen status in cashier mode

Bookings with Reopen status are marked with a small "R" in the upper left corner.