Editing Cancellations and Operations

A typical error when using the payment terminal integration is the incorrect cancellation of card payments that have been made. Many operators initiate such cancellations directly at the payment terminal, even though this is connected to the cash register (the operators are used to this handling of unconnected card devices). Not all payment terminals can be protected against this type of misuse.

Best practice for payment corrections with integrated payment terminals

Correct: If you want to cancel a payment made with a connected payment terminal, cancel the corresponding transaction at the POS so that a corresponding action can be congruently triggered at the payment terminal. If necessary, the customer's card must be read in again (see display of the payment terminal). Train your operators to do this.

For complex billing requirements, it may be useful to use the cash register function Payment type query and, if necessary, to extend it with the Form query.

Cashless payment for completed transactions

If you have already completed a transaction that the customer wants to pay for without cash, use the various options to edit transactions afterwards and select, for example, with the cash register function Edit transactions the command Change payment method. This starts the payment type query, with which you can then initiate cashless payment.

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