Re-authorisation (reversal of a refund)

You may wish to re-authorise a payment, for example if the payment was not recorded in time and the authorisation has expired. You can also use re-authorisation if you have refunded an incorrect amount to a customer and now want to reclaim all or part of the amount.

Risks of reauthorisation

  • It is not guaranteed that you will receive the money as the re-authorised payment can still be rejected by the issuer. Hypersoft Pay powered by Adyen has no influence on this.

  • The buyer could initiate a chargeback because he sees a new debit on his account. We recommend that you contact the buyer before re-authorising the payment.

  • In the event of a chargeback, you are liable for the chargeback amount as you initiated the payment, not the buyer.

Reauthorise a payment

You can re-authorise a payment if the last status type is one of the following:

  • Cancel

  • Expired

  • Refunded

  • RefundsBulk

  • ReimbursedExternal

You can only re-authorise payments made with these payment methods:

  • Card: Mastercard, Visa, American Express, UnionPay, JCB, Diners, Discover

  • iDEAL

  • Immediately

  • SEPA Direct Debit

To re-authorise payments, you must have this user role: Merchant re-authorise payments

Re-authorisation in German...

How to make a chargeback Instructions (subsequently also in English as the Customer Area of Adyen is also in English)

  1. Log in to your customer area.

  2. Go to Transactions > Payments and select the PSP reference of the payment you want to reauthorise.

  3. The Payment Details page will open.

  4. Select Manage Payment and then Reauthorise Payment. If the Reauthorise Payment option is not available, check that you have the required user role and that the payment is eligible for reauthorisation.

  5. You can optionally fill in the following fields:

    1. Amount - if the amount is different from the original transaction amount.

    2. Reference - if you leave this field blank, your original reference will be used for the transaction.

    3. Capture Delay (Hours) - You can specify a number of hours after which the payment should be captured. Set this value to 0 to record the payment immediately. If you leave this field blank, the capture settings on your account determine when the payment is captured.

  6. Check the box to confirm that you understand the risks of re-authorising a transaction.

  7. Select Submit Reauthorisation.

Re-authorisation in English...

  1. Log in to your Customer Area.

  2. Go to Transactions > Payments, and select the PSP reference of the payment you want to re-authorize.

  3. This opens the Payment Details page.

  4. Select Manage payment, then Re-authorize payment. If the Re-authorize payment option is not available, check that you have the required user role and that the payment is eligible to be re-authorized.

  5. You can optionally fill in the fields below:

    1. Amount - if the amount is different from the original transaction amount.

    2. Reference - if you leave this blank your original reference for the transaction will be used.

    3. Capture delay (hours) - you can specify a number of hours after which the payment will be captured. Set this to 0 to capture the payment immediately. If you leave this field blank, the capture settings on your account determine when the payment is captured.

  6. Check the box to confirm you have understood the risks of re-authorizing a transaction.

  7. Select Submit re-authorization.

Back to the parent page: Hypersoft Pay Adyen Portal