Graphics for changes

Visual order receipts - clear communication at a glance

Order receipts are the most important means of communication in the catering team. In addition to tried and tested methods such as red text with dot matrix printers or inverted text with thermal printers, Hypersoft offers you a particularly effective addition: image files directly on the order receipt.

The targeted use of clear symbols and pictograms can be decisive, especially for critical information, in order to minimise the risk of misunderstandings:

  • Avoid misunderstandings

  • Speed up work processes

  • and to noticeably increase service quality

One picture often says more than two questions - and helps to realise the guest's wishes precisely.

Best practice: Visual order receipts for error-free customisation

The moment when guests become fans? When special requests are realised precisely.

Whether "medium rare", "extra spicy" or "without coriander" - when guests make special requests, they expect them to be met safely, clearly and without questions. And this is where it is often decided whether they come back or leave disappointed. We therefore recommend using visual order slips with clear symbols or pictograms for individual customisations. This ensures:

  • Error reduction during preparation

  • faster order entry

  • fewer requests between service & kitchen

Why graphics have a stronger effect than words

An order receipt with a small grill symbol next to "medium" or one next to "extra hot" is recognised more quickly in the kitchen than any text - especially when the pace is fast or there are language barriers.

Pictures are faster than words. And safer.

How it works in Hypersoft POS

You can store several images in each article via defined image channels in the article master.

One of these channels is activated via the system settings for printing on order receipts.

Configuration:

Assign the desired image to an image channel (e.g. image 1, image 2, etc.) in the article master.

Activate the desired image channel for Print item image on receipt in the global station settings

Update cash registers - and don't forget to test!

Note: The assignment also works for queries and attachments - e.g. cooking point, spiciness, sauce, ingredient, etc.1

Example: This is how a wish becomes a signal:

Wish Visualisation (example)

  • Spiciness level "hot" symbol with 2 chillies

  • Special characters in the native language for speciality chefs

Conclusion

A picture on the receipt saves two questions in the kitchen.

Make active use of image channels to demonstrate the professionalism and reliability of your processes - right from the receipt.

Technical information: Image files and templates for the order receipt

To ensure that the images on the order receipt can be displayed quickly, clearly and efficiently, certain technical conditions apply.

Format and size

Maximum image size: 192 pixels width × 440 pixels height

File format: Monochrome bitmap (BMP)

(standard format under Windows, ideal for small file size and high print compatibility)

Performance tip: Keep the images as compact as possible so as not to slow down the print flow - especially with dot matrix printers, every additional byte can count.

Synchronisation to local terminals

The function is also available for locally controlled and offline-capable printers.

When the cash register is started or the master data is updated, the image files are automatically transferred from the server to the respective POS terminal.

Important: Changes to images must be saved and distributed before they are visible in live operation.

Templates from Hypersoft: Quick start with symbol gallery

Hypersoft provides you with a small gallery of ready-to-use templates - ideal as a basis for your own customisations.

Storage location: C:\Hypers-!\Image\

File naming: All files start with:

Printericon...

Standard height: The icons supplied have a height of 80 pixels

Tip: Use the templates as a starting point for your own pictograms - this will give you a standardised look and feel, coordinated with the POS layout.

 

Further topics:

Best practice: No fax in the kitchen - clarity instead of codes on receipts

Print item picture on receipt (select channel)

Back to the overarching topic: Organize order groups