Software-Bug-Tracker
Communication in the event of acute incidents with possible effects on several customers
In the event of acute disruptions or relevant issues that may affect several customers, we will inform you immediately that we are aware of the situation and are working on a quick solution. In this way, we would like to avoid any queries and misunderstandings from the outset.
|
Long-term topics |
|
|---|---|
| TSE System Germany TSE Archive Mandatory recommendation | We recommend the use of the TSE online archive. We would like to point out that there is a type of rare TSE stick defect where the stick does not report an error, confirms the signing, but does not release any data. The data is therefore unnoticeably unavailable. An active TSE archive can notice this, report an incident to renew the stick and you have all the data backed up to that point. (Alternatively, you can back up the data yourself manually and, in the event of a defect, you will also notice it yourself) See TSE Archive Mandatory Recommendation |
| Curious: Self Order Terminal "blocks touch" |
If someone (e.g. children) is leaning against the touchscreen or someone is holding on to it, the touchscreen cannot accept any further input. For a user who wants to order but does not notice the problem, it looks as if the device is defective. This note may help you and your employees to clear up misunderstandings, as it is often mistakenly used as a support topic. |
|
Current topics |
|
|---|---|
|
Adyen Tap to Pay Problem from 16/05/2025 |
Card payments over €50 Currently, card payments over €50 are not possible with Tap to Pay, as no PIN entry is requested via the contactless procedure. Important to know: This only applies to physical cards - not Apple Pay or Google Pay. Most cards in Germany support online PIN and therefore work with Tap to Pay. If payment is not possible, the customer receives the message: "Contactless payment is not available for this card right now. Try a different card." Work-Around: Use a mobile wallet or another card, Switch to a fallback terminal with PIN entry. Daily overview / billing report as with standard terminals We are still working on providing a corresponding daily report in the course of Q2. Error messages for card problems One important issue is that employees receive clearer error messages if problems occur during the payment process. A code refactoring is currently underway for this, which is also planned for Q2. The specific new error messages are implemented in a second step. Error message "Tap to Pay interface not ready" Sporadically there is an error message that the Tap to Pay interface is not ready. This error usually occurs when the payment app is initialised for the first time or when the terminal comes out of hibernation. This error is currently reported to Adyen and is being processed. Work-Around: Make the payment again. Necessary system update. Due to system-related security updates of Android, a system update must be carried out for the future app version of Tap to Pay. This update cannot be installed automatically and requires intervention by our support team, who will be in touch. |
|
Tap to Pay Problem from 02/04/2025 |
If there are too many contactless payments (number depends on the payment provider), Tap to Pay will reject the payments without indicating that the card must be inserted at least once at a physical terminal. This error is known to Adyen, is currently being processed and only affects physical credit cards. This error does not occur when using a virtual credit card from a mobile device. In addition, it may happen that a credit card is not accepted, this is because Adyen does not support all credit cards with Tap to Pay. You can find a list of supported credit cards here: https://docs.adyen.com/point-of-sale/ipp-mobile/ |
|
eSolution - Shop Marketing - Meta Pixel Problem from 20/03/2025 |
Meta pixel events in the web shop can be triggered multiple times, which means that analyses may show unusual values. |
|
SOT Self Order Terminal White-Screen Problem from 10/02/2025 |
It can happen. that an SOT only displays a white screen after the start. The remedy is to restart the Chrome browser on the SOT and delete the browser cache beforehand. We are working on finding a solution. |
|
E-bill and DATEV import Entry from 09.01.2025 |
E-invoices in ZUGFeRD format cause the following error message when imported into systems such as DATEV: "Error during validation of XRechnung XML". In this case, DATEV does not automatically switch to the pure PDF document. As a temporary solution, the invoice can be saved once as a PDF. This eliminates the need for the XRechnung and the document can be imported as usual. |
|
Entry 19.12.2024 |
In very rare cases it can happen that orders fail after payment and the money is not refunded even though no order has been placed. Currently, you can only trigger a refund via the Adyen portal. |
|
Hypersoft Portal Entry from 14.09.2023 |
Notifying users about the ADV (order data processing) in the portal does not work. The cause of the problem is still being sought. |
|
Resolved issues (archive) |
|
|---|---|
|
Adyen Saturn terminals Contactless payment (NFC) Entry from 09.01.2025, solution at the beginning of February |
There are sporadic problems with contactless payment (NFC) at Adyen Saturn terminals. If an attempt is made to make an NFC payment, the process is cancelled immediately and the payment must be made by inserting the card. Error message: Time Out card not held - error code 108. Adyen fixed the problem at the beginning of February with a functional update. |
|
eSolution delivery areas Entry from 13.12.2024, solution from 20.01.2025 |
Unfortunately, the delivery area settings (polygon map) could not be edited after creation. |
Planned maintenance times and system availability
Please note that our servers are temporarily unavailable every first Wednesday of the month between 03:00 and 05:00 (CET) due to planned maintenance and system updates. We ask for your understanding for these necessary measures to ensure system stability.
Virtual machines (VMs) of your eSolutions
All customers who use Hypersoft eSolutions (such as APP or Webshop) have their own virtual machine (VM). To carry out security updates and system maintenance, these VMs are checked every third Wednesday of the month between 04:00 and 07:00 (CET).
During this period, there may be temporary restrictions or interruptions to the availability of your eSolutions.
We thank you for your understanding - these measures serve the security and reliability of your systems.
Further documentation: News / Update information
Back to the parent page: Introduction to the Hypersoft system