Software-Bug-Tracker

Communication in the event of acute incidents with possible effects on several customers

In the event of acute disruptions or relevant issues that may affect several customers, we will inform you immediately that we are aware of the situation and are working on a quick solution. In this way, we would like to avoid any queries and misunderstandings from the outset.

Long-term topics
TSE System Germany TSE Archive Mandatory recommendation	We recommend the use of the TSE online archive. We would like to point out that there is a type of rare TSE stick defect where the stick does not report an error, confirms the signing, but does not release any data. The data is therefore unnoticeably unavailable. An active TSE archive can notice this, report an incident to renew the stick and you have all the data backed up to that point. (Alternatively, you can back up the data yourself manually and, in the event of a defect, you will also notice it yourself) See TSE Archive Mandatory Recommendation

Long-term topics

TSE System Germany TSE Archive Mandatory recommendation

We recommend the use of the TSE online archive. We would like to point out that there is a type of rare TSE stick defect where the stick does not report an error, confirms the signing, but does not release any data. The data is therefore unnoticeably unavailable. An active TSE archive can notice this, report an incident to renew the stick and you have all the data backed up to that point. (Alternatively, you can back up the data yourself manually and, in the event of a defect, you will also notice it yourself) See TSE Archive Mandatory Recommendation

Current topics
Adyen TWINT & iOS App Problem from 19/05/2025	In individual cases, orders with TWINT as a payment method may not be completed correctly even though the payment has been made. In particular, when using TWINT on iOS, the user is not automatically redirected back to the YourAPP after paying in the TWINT app. As a result, the order remains open or incomplete even though payment has been made. The affected payments are currently not automatically cancelled, which can lead to confusion. The exact cause of this behaviour is currently being investigated.
Adyen Tap to Pay Problem from 16/05/2025	Daily overview / billing report as with standard terminals We are still working on providing a corresponding daily report in the course of Q2. Error messages for card problems One important issue is that employees receive clearer error messages if problems occur during the payment process. A code refactoring is currently underway for this, which is also planned for Q2. The specific new error messages are implemented in a second step. Error message "Tap to Pay interface not ready" Sporadically there is an error message that the Tap to Pay interface is not ready. This error usually occurs when the payment app is initialised for the first time or when the terminal comes out of hibernation. This error is currently reported to Adyen and is being processed. Work-Around: Make the payment again.
eSolution - Shop Marketing - Meta Pixel Problem from 20/03/2025	Meta pixel events in the web shop can be triggered multiple times, which means that analyses may show unusual values.
E-bill and DATEV import Entry from 09.01.2025	E-invoices in ZUGFeRD format cause the following error message when imported into systems such as DATEV: "Error during validation of XRechnung XML". In this case, DATEV does not automatically switch to the pure PDF document. As a temporary solution, the invoice can be saved once as a PDF. This eliminates the need for the XRechnung and the document can be imported as usual.
Webshop orders Entry 19.12.2024	In very rare cases it can happen that orders fail after payment and the money is not refunded even though no order has been placed. Currently, you can only trigger a refund via the Adyen portal.
Hypersoft Portal Entry from 14.09.2023	Notifying users about the ADV (order data processing) in the portal does not work. The cause of the problem is still being sought.

Current topics

Adyen TWINT & iOS App

Problem from 19/05/2025

In individual cases, orders with TWINT as a payment method may not be completed correctly even though the payment has been made.

In particular, when using TWINT on iOS, the user is not automatically redirected back to the YourAPP after paying in the TWINT app. As a result, the order remains open or incomplete even though payment has been made. The affected payments are currently not automatically cancelled, which can lead to confusion.

The exact cause of this behaviour is currently being investigated.

Adyen Tap to Pay

Problem from 16/05/2025

Daily overview / billing report as with standard terminals

We are still working on providing a corresponding daily report in the course of Q2.

Error messages for card problems

One important issue is that employees receive clearer error messages if problems occur during the payment process.

A code refactoring is currently underway for this, which is also planned for Q2.

The specific new error messages are implemented in a second step.

Error message "Tap to Pay interface not ready"

Sporadically there is an error message that the Tap to Pay interface is not ready.

This error usually occurs when the payment app is initialised for the first time or when the terminal comes out of hibernation.

This error is currently reported to Adyen and is being processed.

Work-Around:

Make the payment again.

eSolution - Shop Marketing - Meta Pixel

Problem from 20/03/2025

Meta pixel events in the web shop can be triggered multiple times, which means that analyses may show unusual values.

E-bill and DATEV import

Entry from 09.01.2025

E-invoices in ZUGFeRD format cause the following error message when imported into systems such as DATEV: "Error during validation of XRechnung XML". In this case, DATEV does not automatically switch to the pure PDF document. As a temporary solution, the invoice can be saved once as a PDF. This eliminates the need for the XRechnung and the document can be imported as usual.

Webshop orders

Entry 19.12.2024

In very rare cases it can happen that orders fail after payment and the money is not refunded even though no order has been placed. Currently, you can only trigger a refund via the Adyen portal.

Hypersoft Portal

Entry from 14.09.2023

Notifying users about the ADV (order data processing) in the portal does not work. The cause of the problem is still being sought.

Resolved issues (archive)
SOT Self Order Terminal White-Screen Problem from 10/02/2025	It can happen. that an SOT only displays a white screen after the start. The remedy is to restart the Chrome browser on the SOT and delete the browser cache beforehand. We are working on finding a solution.
Adyen Tap to Pay Problem from 16/05/2025, solution from 24/06/2025	Necessary system update. Due to system-related security updates of Android, a system update was made for the future app version of Tap to Pay.

Resolved issues (archive)

SOT Self Order Terminal White-Screen

Problem from 10/02/2025

It can happen. that an SOT only displays a white screen after the start. The remedy is to restart the Chrome browser on the SOT and delete the browser cache beforehand. We are working on finding a solution.

Adyen Tap to Pay

Problem from 16/05/2025, solution from 24/06/2025

Necessary system update.

Due to system-related security updates of Android, a system update was made for the future app version of Tap to Pay.

Planned maintenance times and system availability

Please note that our servers are temporarily unavailable every first Wednesday of the month between 03:00 and 05:00 (CET) due to planned maintenance and system updates. We ask for your understanding for these necessary measures to ensure system stability.

Virtual machines (VMs) of your eSolutions

All customers who use Hypersoft eSolutions (such as APP or Webshop) have their own virtual machine (VM). To carry out security updates and system maintenance, these VMs are checked every third Wednesday of the month between 04:00 and 07:00 (CET).

During this period, there may be temporary restrictions or interruptions to the availability of your eSolutions.

We thank you for your understanding - these measures serve the security and reliability of your systems.

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