Request support directly from the POS

At all ePOS POS terminals, a registered operator with manager status can request support via the Hypersoft logo. The animated support logo and the support bar also inform you about the status of the system:

Under the Support logo is the Support Bar which provides important information.

Element / Switch	Function / Description
support logo	The support logo shows you the communication channels for support and, if necessary, sales (sales, repeat orders for consumables). If you are working with a specialist retailer, its logo will also appear. For specially equipped and trained customers with their own support concept, we also display their support channel, if applicable. ePOS Professional Support is the standard and at the same time one of the highest quality support conditions.
	The system works with local master data. All settings can be made at the local device or the corresponding main cash register, the server.
	Data's coming from a central. It is therefore a location system whose master data is largely transferred from a head office. Certain settings must then be coordinated with the central office and executed there as well.
	TSE active, see KassenSichV TSE safety device
	Enterprise Support Level. This is the optimal support level for system catering, central location systems, large-scale projects and all customers with development requirements. For support details, see our document Collaborating with Hypersoft (available for you at MyHypersoft.com).
	Prime support level. The ideal protection for your investments in your hypersoft system. For support details, see our document Collaborating with Hypersoft (available for you at MyHypersoft.com).
	Essential support level. Perfect for customers who only work on weekdays between 9:00 and 18:00. For support details, see our document Collaborating with Hypersoft (available for you at MyHypersoft.com).
	Vendor support. You have special support from your Hypersoft vendor, who will take care of all aspects of your Hypersoft system. We provide you with all updates on a regular basis.
	Support cancelled. That's a shame, of course. The Hypersoft system now lacks important updates so that it can no longer be used safely and legally. In the event that your business is terminated, we offer special support following productive operation for later queries and operational audits.
	Your system is operated in Switzerland, because that's what it was made for. With this flag, we know immediately about online meetings and can take your country-specific requirements into account in all actions.
	Your system is operated in Austria, because that is what it was made for. It also supports the Fiscal Law in Austria RKSV. With this flag, we know immediately about online meetings and can take your country-specific requirements into account in all actions.

Support registration for Hypersoft operators

The Hypersoft support application is secured as follows:

If an operator is set up in the employee master that contains the name 'Hypersoft' under ALIAS or the name 'Hypersoft' under NAME or FIRST NAME, logging in with this operator at the POS/ mPOS/ Orderman is not possible without further ado (the entry under ALIAS has priority).
When this operator logs on to the POS/ mPOS/ Orderman, this message is displayed. "Support Login" requires MCP login.

To be able to log in nevertheless, the Hypersoft employee must log in to the MCP at any station with his "Hypersoft name".

Once logged into the MCP, they can then log in to the POS/ mPOS/ Orderman using their PIN or operator key.

If necessary, these login data can also be subsequently traced via our support.

Of course, you can also use the term Hypersoft for your own "support masters" with this function.

Calling up the status overview at the POS

Log in as an operator with manager status.
Touch the Hypersoft logo in the upper left corner.
Press the RequestSupport button in the service area.

The dialog for entering the support request appears:

The dialog is filled with a standard text that you can adjust. The callback number stored in the master information is proposed as the callback number. If you change it, the changed number will be proposed at this POS terminal in the future. Then select the type of support and click Send to Support. For each support request, a notification message is stored in your MCP after transmission to Hypersoft and the message status can be checked there.

This support request can currently only be forwarded to Hypersoft. If you are directly supported by your specialist trade partner, please use the agreed communication channel.

Restart devices (POS peripherals) driver

POS systems often have connected devices, these can be POS printers, card readers, operator locks and others. The drivers for this are usually direct drivers from Hypersoft or the drivers are started by Hypersoft.

You can use the Devices button to restart these drivers if there are faults with connected devices. The restart refers to the corresponding station and its sub-devices.

Back to the parent page: Hypersoft Managed Support