Things to note about the CloudBOX

CloudBOX works primarily in the background, but offers configuration options in several places. The following technical details are mainly aimed at administrators and serve to provide a better understanding of internal processes.

Securing the CloudBOX

If the Internet connection is interrupted, the connector automatically attempts to re-establish the connection. If this is not achieved within a defined period of time, an escalation is triggered which, depending on the setting, includes an HS-SSP message and/or an escalation email.

Internal methods of the CloudBOX Live Connector

Occasionally, data retrieval from the portal may take a little longer, especially in the morning around 8:00 am. To ensure communication, the software waits two minutes in the event of a timeout and then repeats the call.

Internal communication to the CloudBOX Live Connector

The CloudBOX Live Connector saves the information data of the in-house order in the internal Hypersoft info table. The following information is recorded for each transaction and location:

• Serial number (LfdNummer)

• seat number

• Table Number

• Group name/guest name (nickname)

• DigiPager (ePING)

• Internal group code/UserToken

This data enables detailed reporting at a later date.

Internal status values:

• Status = 31

• IntVal1 = RealTable

• IntVal2 = LfdTNr

• IntVal3 = PlaceNo

• IntVal4 = DigiPager

• TxtVal1 = ObjInfo

• TxtVal2 = ObjName

• TxtLVal1 = GroupCode / UserToken

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Further documentation: CloudBOX Live Connector

Back to the parent page: CloudBOX for eSolutions