Wallet-Control Questions & Answers FAQ
Questions about handling in the company

Yes, this is indispensable in the case of a compulsory cash fall, such as in Germany. There is even the possibility to predefine and use your standard change amounts.

Yes, the program is designed to do just that.

You may have missing operator permissions
The cash register may be on the wrong opening day.
There may still be open processes, close them.

No, that inevitably leads to errors in logic! To do this, you must stop the current operation and settle all exchanges and cash drawers in order to switch to the multi-operation of exchanges and drawers. It is therefore best to do this at the end of the day, after you have finished for the day.

The button only appears if you have not entered any change.
For the extraordinary correction of the change, you need the authorisation Manager Status
Questions about the settlement

No. Wallet Control reports do not include tax-free tips. Tips must be recorded separately before being entered in Wallet-Control. This means that operators should, for example, enter the cash by type without including the tip. Non-cash tips should also be taken into account and ideally paid out in cash to ensure clear separation.
If you require further information on the payment of tips in the event of a cash shortage, please refer to the corresponding note: Note on the payment of tips in the event of a cash shortage

Yes, but only with the appropriate authorisation (operator authorisation).

You can bill both, either the turnover is based on the POS station or also across stations based on the turnover of the respective operator. The system also supports both modes in mixed operation.

Yes, but only with the appropriate authorisation (operator authorisation) Reset operator Z, see Reset / activate operator accounting with Wallet-Control.

Check the registered operator.
Questions about evaluations

First make sure that the printer is generally working. Then check Report Printer Settings (Preliminary Reports).

Yes, there is the Wallet Control Report & Wallet Control Fraud Protection Report.
Back to the parent page: Use of change