Fraud Protection with Wallet Control
Best practice: Fraud protection with wallet control
Wallet-Control is the programme for structured operator self-billing. At the end of a shift, cash holdings and non-cash receipts (e.g. vouchers, payment receipts) are recorded and compared with the expected values.
In practice, clerical errors or misunderstandings can easily occur, especially where complex counts or revenue inventories take place. Wallet-Control reduces these risks by entering coins, notes and receipts by the piece. The system calculates the totals, evaluates deviations and thus creates a factual, comprehensible basis for billing.
Single-variety denomination - fast, transparent, resilient
Experience has shown that recording coins, banknotes and receipts by type leads to faster and significantly smoother billing. Counting errors can be explained immediately because the cause is usually obvious (e.g. a mixed-up note or an incorrect number of items).
At the same time, this creates an indirect chain of control: the recorded stocks define the revenue expectation for subsequent instances - such as those responsible for the cash register or accounting. If discrepancies occur regularly with individual operators, without systematic over- or underpayments, this may also indicate errors after operator accounting. Wallet-Control helps to visualise such correlations without prematurely assigning blame. See also Best practice: using change in a structured and traceable way
Display barsoll - or deliberately not?
Depending on the role, experience and workload of the operator, it may make sense not to display the expected cash target amount. This option can be specifically controlled via user authorisations or templates.
The background is human - not suspicious:
In stressful situations, it can happen that bookings are inadvertently not recorded in the POS. The logical consequence would be a surplus of cash. However, if the operator is shown a lower debit amount during entry, this can lead to the full amount not being dispensed - for example, to avoid having to admit a mistake or because the money is interpreted as a "tip".
If the cash target amount is not displayed, small surpluses regularly occur instead. These are not an alarm signal, but a realistic reflection of everyday working life and should be corrected objectively - for example by rebooking sales or tips. Just like subsequent cancellations, such corrections are part of plausible, practical billing.
Several exchanges per shift - targeted transparency
Wallet-Control can optionally work with several exchanges within one shift. This means that the cash drawer or wallet can also be replaced unannounced - for example during break replacements or shift changes.
The advantage:
Differences can be clearly categorised in terms of time and linked to specific situations. This does not increase the pressure on employees, but rather the objectivity of the assessment.
Conclusion
Wallet-Control is not a control instrument in the classic sense, but rather a tool to stabilise billing processes.
Single-variety counting, deliberate display (or non-display) of target amounts and transparent corrections lead to comprehensible results - for operators, managers and accounting staff alike.
Further topics:
Global System Settings Wallet Control
Back to the overarching topic: fraud protection