eSolution payments

eSolution payments relate to transactions that are transmitted from the eSolutions area to the site. Often these are prepaid operations. However, it is quite common to also accept payments at the time of collection or delivery. Often there is also upselling at the time of collection, so that supplementary sales may be booked on top of the prepaid amount, resulting in a new balance. Similarly, if you do not comply with Best Practice or it is an exceptional situation, cancellations may have to be made and a partial amount may have to be returned to the purchaser. Prepaid transactions are simply printed with the payment method (for example Total 22,- and AMEX 22,-, the total amount of 22,- was settled by AMEX payment):

  • If (for example due to subsequent bookings or cancellations) there is still a residual amount open (positive or negative), this will also appear on the receipt. Example 15,- of 17,50 was paid online with AMEX and the transaction was completed at the location with Cash. The receipt shows Total 17,50 and 15,- AMEX Payment and Payment Total -15,- and Rest Cash Total 2,50 (if concluded with cash).

    • The display of the payment amount and the remaining amount can also be smaller, this depends on the form setting Total in upper case.

    Payments and repayments with the transaction closure

    Transactions that are transmitted from eSolutions to the location's POS system can be opened at the POS system. This also applies to fully prepaid operations. Pre-paid transactions can also be opened and processed with the "Kassenfunktion Bar" abgeschlossen werden. The cash function Cash only has a final effect here and the payment remains booked under that of the original payment type. If, for example, the customer wants to order another drink and pay in cash, the drink can simply be booked into the transaction and only then completed with cash. Just like cash, all other payment methods of the POS system are then available for the remaining amount.

    In the event of cancellations or other reasons leading to a credit balance, you can proceed in the same way. If you press Bar at the end of the transaction, the credit can be paid out in cash. Likewise, all other payment methods (except web vouchers) can be used to pay out a credit balance, but it depends on the respective system whether it supports payouts (credit card, debit card, own prepaid system, etc.). We recommend that you try this out with your technique on site.

    Best practice for handling eSolution payments

    As the combination of eSolutions and POS is a complex process, we recommend that you train your employees to complete transactions as described here.

    If you work with pick-ups, there should be possibilities for upselling at the serving counter, depending on the concept, this could be, for example, a glass door fridge with desserts, drinks and of course everything imaginable. Adept operators and smooth operations are important for the positive experience of the /users.

    It is even more important with cancellations due to non-executable orders (which you can largely prevent with availability management). To do this, you should make valuable real alternatives available to the orderer and, of course, the most hassle-free payout of credit possible. If at this point "first the manager has to be called" it gets worse and worse. The best thing to do is to practise a clear strategy and all the possibilities with your operators.

    Back to the parent page: payments