RDP and remote access
In general, you can also use Hypersoft programs remotely. In the standard system we use Microsoft Remote Desktop Services (Remote Desktop, RDP) and the corresponding clients for the end devices. RDP is a Remote Service from Microsoft, the Remote Desktop Protocol.
The following table shows the currently known status:
yes: a standard configuration.
Compatible: Technically, there is nothing against this use. For full support, all components involved should be coordinated with Hypersoft and provided by Hypersoft. Please understand that we do not provide support for unknown software and hardware in the standard version, and that we cannot provide support for our programs in this constellation.
(1): = Make sure that no drivers are supported. This also applies to input devices such as scanners. See also the topic Peripherals below.
Statement on third-party devices
In general, Hypersoft is a technically open system. Therefore it is possible to use devices from other sources.
Unfortunately, this often leads to misunderstandings or even gaps, as we naturally pay attention to all details or even make modifications, which can then be missing in similar devices. Hypersoft also takes into account the planned further development within the useful life of devices, so that memory and other things remain compatible or sufficiently powerful. This is done in the interest of all users to remain compatible with foreseeable updates (e.g. of the operating system).
In addition, we would like to point out that with devices from Hypersoft, these are kept in the device management, which not only improves support performance, but also your own fraud control, but also your credibility in audits. With this, you receive coordinated settings and updates as well as the best possible support, including an integrated RMA exchange concept. This urgent recommendation applies at least to the core components such as POS terminals, payment terminals, handhelds and their peripherals such as POS printers.
A deliberate exception is the Hypersoft mPOS Freestyle UX concept, which also supports the use of own consumer devices. For this purpose, we have defined the corresponding regulations in the section Suitability of the respective consumer devices.
Physical RDP impact
The use of Remote Service (RSfor short) has certain effects. We would like to mention some of them here:
- Data transactioning does not take place on the displaying device. Interruptions to the interface usually have no negative effect on the remote device and its programs.
- Multiple location-independent remote control sessions are possible.
- When using an RS for the MCP on to a central server in a data center, you use the bandwidth of the data center to connect all sites.
- Mobile devices that use our mPOS application or others usually consume less energy on the remote control than when the program itself is executed on the device. This can have a positive effect of up to approx. 50% on the battery life.
Apple macOS and virtualised Windows
It happens that customers install the Hypersoft program on the macOS. For this purpose there are different programs which provide a Windows operating system environment.
Since we have not included this as a standard in our test scenarios, we ask you to carry it out yourself on your devices. We also recommend that you book our service for the installation in the (virtual) Windows environment so that you receive a result as soon as possible.
We cannot exclude the possibility that changes to hardware or software may result in compatibility changes. Since then, we have supported this technical solution for common configurations within a framework that we can freely define.
We do not currently have any recommendations for hardware and software on this topic.
Supported peripherals in the RDP comparison
Most peripherals in the Hypersoft system are controlled by powerful and optimized Hypersoft drivers, especially in the POS and mPOS area. For example, Windows messages about printer problems can be avoided, as these can lead to malfunctions (unnoticed in the background). However, this also means that any Windows support (or that of other operating systems) that goes beyond screen transfer and touch operation is not available for remote services in Hypersoft.
In general, we can also use peripherals with technical measures in cooperation with Remote Services. This is not yet planned and not excluded for the future.
| USB scanner | USB RFID Reader | Internal RFID reader | Operator lock | Finger print | Customer monitor/anzg. | Bluetooth scanner | Bluetooth printers | ||
| Local Standard Installation | mPOS Handheld | no | no | yes | no | no | no | yes | yes |
| ePOS Tablet | no | no | yes | no | no | no | yes | yes | |
| ePOS Tablet w. docking station | yes | yes | yes | yes | yes | yes | yes | yes | |
| POINT OF SALE | yes | yes | yes | yes | yes | yes | yes | yes | |
| RDP | mPOS Handheld | no | no | no | no | no | no | no | no |
| ePOS Tablet | no | no | no | no | no | no | no | no | |
| ePOS Tablet w. docking station | no | no | no | no | no | no | no | no | |
| POINT OF SALE | no | no | no | no | no | no | no | no |
Further documentation: Functional comparison with regard to hardware
Resolutions and Presentations
With Remote Services, the screen of a device is displayed on another device. The session setting may also require special settings for resolution and color depth. With Remote Services, the limitations of two devices and the session setting can be added together. Therefore, check all three areas for compatibility.
For Hypersoft MCP, POS, mPOS Handheld, and Tablet, certain compatible resolution specifications apply. However, through some remote services, the screen can compensate for deviations to a certain extent.
Make sure that the screen resolution and color depth can be decisive for the extent of the data exchange. Low bandwidth, for example with some WLAN networks, should be taken into account in the settings.
For Administrators and Installers
Starting RDP...
Press the Windows button + R
Now enter the following: mstsc
If you want to use multiple monitors in the RDP session, enter the following: mstsc /multimon
Enter the destination computer and log on to Windows.
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