Call Monitor Onboarding
The program is set up manually in Terminal Commander, so that it is called together with the other programs.
The program is located in the folder \Hypers-!\MCP-!\ and is called PhoneMonitor.exe on the drive of the local installation ( mostly [C]: or [D:]).
The Online Order Connector must be set to retrieve the delivery area, minimum order value and delivery cost information from the portal.
With the cash register function TAPI Display call listyou can call up the call list in cash register mode.
In order for the customer to be processed, it must first be correctly identified. The following formats must not be used: "+49","0049","+49(0)", i.e. country code and/or office number must not be in the telephone number. You can enter prefixes in parentheses, special characters after prefix and spaces, for example: e.g:
04066905100
040 66 905 100
(040) 66905100
040-66905100
040/66905100
| Show Tooltips |
This displays the standard Windows information fields for the program in the notification area.
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| Display call dialog |
Starts the call dialog when a call is reported. |
| Search phone number in MOBILE PEOPLE |
Searches for a suitable customer in the local customer base using the transmitted call number and displays his name.
Phone numbers are searched in the local databases, but with "ONLINE" only the data are available that have already been retrieved once.
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| Search phone number in MOBILE PEOPLE portal |
Searches for a suitable customer in the customer master portal using the transmitted phone number and displays his name.
The TOTAL customer base is retrieved from the portal in advance when the program starts.
Since this should not be constantly updated, there is the menu item Readcustomer data again in the info area (see below).
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| cash desk operation |
In order for the dialog to adapt to the cashier mode, the cashier mode must be selected. |
| Remove leading characters |
Signs transmitted by the telephone system can interfere with the search.
What is entered here is truncated BEFORE for incoming phone numbers. Usually 1-2 "zeros" are too much.
The telephone system sends "00040xxxx" instead of "040xxxx" or a "#" in advance, depending on the system.
Here you can freely set which characters are removed so that the phone numbers can be found.
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| holding of office |
If the incoming call number contains an additional prefix, e.g. "0", this prefix must be entered in the Amtholung field so that it is removed from the call number in the event of a callback. |
| Delete Tapi.Dat after sec. |
Communication takes place via ~TAPI.DAT. This is automatically deleted after seconds according to the setting in the text field Tapi.Dat. The deletion takes place on the basis of the set time in seconds, if the interface is not used by the cashier mode. |
| Different Service URL |
You do not use this field by default, because the program knows the default storage location for customer data in Hypersoft.
Here you can enter a different URL to the server on which the customer data is stored. This is intended for the special case if Hypersoft customers store their customer data on their own servers / country servers. This is then entered by Hypersoft in the form "http://abweichenderkundenserver.de/Kansys.asmx".
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| TAPI Settings |
All TAPI connections are displayed in the selection list, usually only one. With Login a test login is made at the TAPI interface and the "Line" is saved. You can disconnect the interface with Logoff.
The LOG window shows the output information of the TAPI, usually a "Connect". Here you can also recognize incoming calls and other interface information for testing purposes.
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| NCID |
The NCID interface supports the standard of the FRITZ!box. The IP and the NCID port of the FRITZ! box are entered here.
The NCID interface function must be enabled on every FRITZ! box before you can set up and test this interface in Hypersoft. Please use the documentation for your FRITZ!box and contact your FRITZ!box supplier if you have any questions.
Note: The interface can be activated by dialling #96*5* on a telephone.
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In order to be able to set the station, the pick-up and the delivery lead time for the call monitor, these three defaults are available. Select the channel Hypersoft and the sub-channel POS Acceptance. Store the specifications in the Triggering area for scheduled telephone orders.
Please note the settings of the cash register(s) used with the call monitor with regard to the individual receipt order function, as unconsciously existing individual settings can otherwise cause surprises.
Back to the parent page: Telephone order acceptance