Settings for My Bills
You can use the settings to store the e-mail addresses required for automatic invoice dispatch. If you need two addresses, you can enter them in the e-mail field in CC. As soon as a new invoice is available from Hypersoft, you will automatically receive it by e-mail.
If, on the other hand, you would only like to receive information that new invoices are available for you in our portal, please deactivate the button Attach receipt. In this case, you will only receive information about the new invoice, but the receipt will not be attached to the e-mail (you will then download it yourself if necessary).
If you have invoices with an overdue payment term, you will receive an automatic list of what we consider to be your open items, which we will send to you on working days between 8:00 and 9:00 am. You will receive this email again as soon as the status of at least one document contained therein changes. In the standard system, you receive the notification of open items via the stored e-mail address for sending invoices.
Example: If you should ever receive a payment reminder, it will then also contain all other open items in addition to the relevant receipt.
Service provider or deviating notification...
If, on the other hand, you would like to receive the notifications via a different email address, e.g. if you work together with a service provider for invoice processing, you can enter a different email address for the open items in the field Email for open items.
Please note that an alias designation of a location is then also applied in other areas (not as an address on account from us to you, but for example in the Live Report.
Status and thresholds
Depending on the payment term of the respective invoice, our invoices receive the following status from a certain overdue date in days:
-
Reminds: 5 days overdue
-
Dunning level 1: 15 days overdue
-
Dunning level 2*: 29 days overdue
*We would like to politely inform you that this is the last payment reminder. We grant you a final deadline of 8 days on this invoice before the submission of our claim to our partner in this regard, Creditreform.
It is best to arrange payment by direct debit through Hypersoft in order to optimise this issue.
Back to the parent page: My bills