G Customer count and transaction evaluations

In this section you have the opportunity to view the individual reports on the topic Apply number of customers.

Below you can see in the table which information can be viewed in the individual reports.

Customer count and transaction evaluations Turno. operation operator station profit center Groups Items Voids Loss Rab. VAT Use of goods Num. kinds In-Out-Cash Comparison Tip time
Average by profit center yes       yes                        
Average by operator ranking yes   yes                            
Average by profit center and Categories yes   yes                            
Average by operator and material groups yes   yes                            
Average by profit center with usage factor yes       yes                        
Time Period Report yes         yes yes                    

 

Please also see the Point of sale report by number of customers and shifts Area A.

Best practice operator turnover per customer

Let's say you are booked up most evenings, but you want to increase sales further, so you are already paying out commissions of some kind to your operators.

 

You use the Hypersoft reports to determine which operator is making the best sales and you may also use the automatic commissions for operators. However, they do not yet take into account whether the optimal turnover is also achieved per guest or depending on the space available. The Theoretical Turnover per Guest report helps here, as do all the reports from Group G Customer count and transaction evaluations in more detail.

If you have trained all operators to make additional sales, but somehow the turnover has not increased significantly, then it could be because the employees are only working on their own turnover, but not on the team's overall result. To prevent this from happening to you, you need to evaluate and reward in a differentiated way. Consider the report Theoretical Turnover per Guest, which you create over a period of three months and come to the following conclusion, for example:

Even if the total turnover is acceptable for all operators, the turnover per guest is very different for the individual operators. In particular, an employee who usually generates the highest turnover has a particularly low turnover per guest. This employee and some others "specialise" in serving a particularly large number of tables or guests in order to receive a high commission. Other employees advise the guests and, thanks to the desired additional sales, have greatly increased the turnover per guest - but not their total amount, because these operators cannot serve as many guests due to the time needed for guest advice and even lag behind in turnover.

They determine the average turnover per customer and in future also reward those operators who exceed this. Operators with the low turnover per guest train better on upsells. In addition, adjust your commission system to reward extra sales in particular.

After a certain period of time, you will see in the evaluations that you have clearly optimised the turnover. Perhaps it suits their concept to now plan for more employees in order to realise further increases. As /KPIClosed Key performance indicators (KPIs) are important key figures of your business that can be used to analyse success, performance or utilisation. Jenny has even added another employee in the shift planning without negatively impacting the key figure productivity per employee hour!

Depending on the requirements of your company, you consult the different reports. The report Average by operator and material groups is very informative, as you can quickly see who is successfully offering additional product groups in addition to "serving the main needs of your customers".

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