Define cancellation reasons

Reasons for cancellation can be stored for cancellation variants and requested from the operator for selection. If only one reason is stored for a variant, it is assigned automatically (without a query appearing). If there is more than one possible reason, a selection list appears.

To define the selection, choose the program group POS Settings from the MCP in the tab Administration and then the program CancellationReasons.

Start by selecting the first reason for cancellation and enter the text. Select the variants with the checkmarks for which the reason is to be offered for selection and choose Save. If you want to trigger a loss posting with the reversal, also choose the loss reason and confirm Save.

 

We recommend that you print the reason for cancellation on the order receipt so that you can check each other internally.

Additionally to note...

  • If a cancellation reason is linked to a loss reason, the system will suppress the printout of the cancellation receipt (as the goods have already been consumed). If the cancellation receipt is to be printed out for these cases, you can determine this in the ward settings with the switch Cancellation with reason for loss on receipt.

  • When an item is cancelled with a cancellation reason that is linked to a loss reason, the operator report (and corresponding others) will show the entry under both Cancellation and Loss (so the same entry will be listed twice).

  • The current text of the cancellation reason is displayed in evaluations. If you change the text of the cancellation reason, this will therefore affect reports and past bookings. If the change is only an improvement of the term, this is usually not a problem. If, however, the function changes, as for example in the case of a text change from break to invitation, you should not make a text change in this form, but create new cancellation reasons in order to retain the old ones (if already used).

    • The same applies to the deletion of cancellation reasons. This would result in the text of the reason for cancellation being missing when past evaluations are recreated. In order to hide cancellation reasons that are no longer to be used in the cashier mode, you can therefore use the switch inactive for corresponding cancellation reasons, because this way they can be further evaluated in reports.

Back to the parent page: Cancellation bookings in practice