Best Practice: Hypersoft Pay Direct Tipping

A modern payment experience does not end at the card terminal - but with a good feeling on both sides. With Hypersoft Pay Direct Tipping, you enable your guests to tip directly and cashlessly - simply, transparently and without any additional steps.

Why Hypersoft Direct Tipping

The special tipping functions are available exclusively for Hypersoft Pay and are optimised for the Hypersoft POS system.

This is how tipping works - modern and seamlessly integrated.

Many businesses fear that a tip request on the terminal could appear intrusive. In fact, practice shows the opposite:

If the overall experience is right, guests perceive the tipping option as an appreciative gesture - and use it.

Unfortunately, a "cashless tip is not possible" is the worst moment in the payment process - for guests and employees alike.

Direct tipping completely eliminates this uncertainty.

Motivation and impact

Tipping is much more than a bonus: it strengthens your team's motivation and creates an emotional conclusion to the guest experience. A cashless system also ensures traceability, fairness and tax compliance - without any additional work for you.

Further topics: Book a tip

Technical implementation and options

We can configure your terminal exactly to your requirements via Hypersoft remote support:

Two configurations per currency - e.g. for amounts below or above a threshold value.

Up to four selection options per area - such as fixed amounts or percentages.

Customised tip - for guests who want to enter the amount freely.

Option to skip - if no tip is desired.

You can also define currency-specific options for international locations (e.g. EUR and USD).

Best practice: Direct Tipping in Quick Service

Quick service in particular often overlooks the fact that personal service is also provided here - for example through customisation or friendly recommendations.

Cashless tipping offers guests the opportunity to show their gratitude in an uncomplicated way.

Experience from field trials proves this:

  • Tips are increasing significantly.

  • Employee motivation and guest satisfaction increase noticeably.

  • The overall experience improves measurably - with a positive effect on the business result.

Alternative: Indirect tipping

With indirect tipping, the guest enters the total amount including tip. The terminal displays the original amount and prompts you to enter the final amount - a variant that is still supported, but is less intuitive.

Conclusion

With Hypersoft Pay Direct Tipping you can modernise the tipping system in your business - legally compliant, convenient and motivating. This turns the final step in the payment process into a positive conclusion to the guest experience - and fair recognition for your team.

default setting

For the standard settings use the settings here: Configure cashless payment terminals

After entering the payment amount, the customer is prompted to enter the tip amount or can add this amount as a tip by pressing the green "Confirm" button or skip this step without entering a number and leave no tip.

Further topics: Tipping settings

Back to the overarching topic: Hypersoft Pay Adyen Terminals