Noteworthy aspects of QSR integration
Customer data to QSR
Customer data is transmitted to QSR for online order transactions and also for bookings with recorded customers at the POS with the first and last name, the address, the telephone numbers (mobile phone numbers) and also the information as to whether the customer would like to receive marketing information by e-mail.
Numbering for pagers and pick-ups
When using QSR, the internal numbering must not be greater than 5 digits, which is why in these cases it starts again with 1 when the limit is reached.
Operation closure to QSR
During operation, the supervisor automatically checks the completed operations of the cash register in the background and reports the completion of each operation to the QSR system.
QSR quick bookings can not only be forced with a stored item, but also a menu course or even a special table number can be stored for it. In QSR, every order that contains the quick item, menu course or table number is treated as a so-called fast order and given privileged treatment on the kitchen display.
Priority is given to transmitting each new booking to the QSR Primary Server, which is immediately switched to an optional QSR Backup Server in the event of a failure. If both systems are down or not correctly accessible, the supervisor generates an HSSSP message after 5 minutes:
This then disappears automatically when the QSR system can be reached again.
The DigiPager number is checked by CloudBOX Live Connector in the QSR interface (Kitchen Supervisor) and is not transmitted to QSR. So that QSR only calls hardware pagers in its internal function and ignores the DigiPagers. Using the Hypersoft QSR Event Module, the so-called Order Ready Events are read from QSR, checked internally for a DigiPager and, if necessary, a DigiPager is called. For security reasons, the new module is checked via a stand-alone service (Services) and it is ensured that the application is constantly running (otherwise events from the QSR systems could be lost and the DigiPager cannot then be called properly).
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