Deliverect Integration Questions & Answers
Please note that in Germany Deliverect can be used mainly with Lieferando due to the lack of competitors. Deliverect offers open interfaces and the possibility to integrate other services, but also offers extensions for your favourite delivery service at any time. See Working with delivery command.
General questions

No this is only possible in your delivery portal or in the portal for the Hypersoft webshop.
Questions about contracts

In the cooperation of Deliverect and Hypersoft it was agreed that Hypersoft announces the contracts for you to Deliverect and you then conclude them directly with Deliverect. Hypersoft will answer all your questions and support you in setting up the master information. A termination of the cooperation by Hypersoft at Deliverect is indispensable. Please check Deliverect for the costs. The onboarding into the Deliverect Portal is done directly by Deliverect with you. Deliverect is an English language system.
Please note that you will provide an English speaking contact person on your side for the onboarding appointment and communication with Deliverect. In general, when working directly with Deliverect, you should be prepared to speak English.

Yes, you must sign a separate and direct contract with each platform you wish to work with. Since this can take days or even several weeks depending on the delivery platform, you should conclude these contracts as one of the first things you do as soon as you decide to do so.

Great, you can use your existing contracts immediately with the Deliverect connection.
use.
Questions about the master data

Because of the industry standard delay in activating item data in delivery platforms, Hypersoft has integrated monitoring of new orders arriving in the POS system for you. You will be alerted to any deviations from your current prices and items and can always react to the situation at your own discretion.

Yes, Deliverect has an open standard connection. After consultation with Deliverect, they can also create further connections for you.

- Uber Eats
- Just EAT

Hypersoft generates the master data as specified by Deliverect. Since Deliverect is a multi-channel platform, further restrictions may arise depending on the channel. Use the Deliverect Portal to make further settings. Use our descriptions in the master data for orientation. Always remember that Hypersoft product ranges allow you to define certain items differently from the POS system (to make them compatible with Deliverect and still be able to use all the functions and comfort you are used to in the POS system).
Details in the overview Orders

Yes, orders that are too old are highlighted in color and the "Paid status" is green if prepaid or settled, or dark yellow if the order payment is open.

Confirmed or automatically accepted orders are integrated into your workflow and can be transmitted to both the Kitchen Monitor System and the Orderbon System.

Yes, new incoming orders trigger a Windows system sound. Your "POS computer" must be equipped to output this audio signal. It may be necessary to connect an external loudspeaker or even an external sound card.
Questions about the workflow

No, you can only do that via the IOS Deliverect App.

No, that only works in your delivery command portal.

Please see Block item for Deliverect.
Special questions about Lieferando

Please see the area: Working with delivery command
Back to the parent page: Delivery Service Channel Manager Deliverect