Fraud Protection Warnings

Warning of fraud due to ill-considered and possibly careless use of the functions of the Hypersoft // system:

Best practice: No fax in the kitchen - clarity instead of codes on receipts

The reality behind the dots: when the receipt becomes a secret code

Sometimes a complete secret system is created between the operator and the kitchen - with financial side agreements:

"I'll give you a coffee, you give me a burger."

What at first glance looks like a silent co-operation is in fact a sophisticated fraud scheme:

The operator bills the guest correctly, collects the full amount, but adds handwritten notes on the receipt (e.g. "2x" or a dot in the corner), and convinces the kitchen to dispense an additional item that does not appear in the system.

Because in many establishments the tip is shared with the kitchen, the chef is involved over time:

The operator gives the chef "a piece of the stolen cake" - and trains him to become an undercover accomplice through recognition or cash.

The owner is usually unaware of this. After all, the receipt only shows a line, a dot - but not the actual loss. The result is a system that is invisible from the outside but extremely damaging economically.

A guide to best practice and scarce employee resources:

Quote from a successful restaurateur: "An operator always wants to receive goods without a receipt. If he can do it, he's clever - but then the output (bar, kitchen, etc.) has to be replaced."

This rule helps to differentiate between technical errors and systemic misuse - and starts in the right place: at the point of issue.

Best practice summary

In order to prevent this covert abuse and at the same time create clear, fair rules for all parties involved:

  • All changes and special requests should be bookable as info articles or queries directly via the cash register

  • The fax function of mobile devices should be limited to exceptions - with defined monitoring

  • Regular meetings with the kitchen and service to jointly optimise special requests help to establish clean processes

  • And above all: technical control using kitchen printers instead of handwritten interim solutions

This creates a system that allows flexibility - without opening the door to manipulation.

Further topics:

Graphics for changes

keyboard input

Attach text

Process list and queries

Operation options menu

Fax function allowed

Hypersoft mPOS fax and SMS function

Back to the overarching topic: fraud protection