Tipping with eSolutions
No tax or legal advice
The following information is for general guidance only and does not constitute tax or legal advice, as we are not authorised to give such advice. Please check the contents carefully and, if necessary, consult your tax advisor or other specialised experts to ensure that your approach complies with legal and tax requirements. Supplement or adapt our recommendations if this is necessary in your specific case. We also recommend that you document the results in your procedural documentation.
eSolutions are an important pillar for your business success. Integrated techniques should take into account the interests of their employees. This also includes tips and, in particular, tax-free tips. It is therefore absolutely essential for your success to inform yourself about the topic and to integrate optimal solutions into the operational processes.
Introduction eSolution Tip...
Tipping is not tax-free per se. In order to obtain tax exemption, conditions must be met. This includes, among other things, a direct action / encounter between the tipper and the recipient, which does not always take place when using eSolutions.
Example A: An online order that can be delivered as a parcel is usually not a tax-free tip generator.
Example B: An in-house order where a service person brings and collects the order can generate a tax-free tip.
Example C: There are several mixed constellations for A and B that cannot be described in general terms. Create a workflow concept and coordinate the rules with your tax advisor.
The setting of service costs refers to the main channel Hypersoft and then affects the webshop and the in-house order.
This is how the In-House Order tip is defined
In Hypersoft Standard you can use a tip item that is treated as a tax-free tip when booked at the POS. Alternatively, you can create any item that is taxed in the standard (this must not be called tip ). For details, see The tax-free tip item and The taxed tip item.
For In-House Order and In-House Group Orders, the handling of the tip is decided depending on the operation responsibility. A new In-House Order operation has no operator (operator with operation responsibility) as long as no operator has opened and closed the operation at least once. This results in the following situations:
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If an In-House Order transaction is then completed with a tip, the tip is booked to the item that has been stored in the Online Order Connector in the Service Costs area for the tip (see below Service Costs in the CloudBOX Live Connector sub-channel). This can be the standard tip item of the POS system (tax-free) or any other item (which is then also controlled depending on your settings).
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If an operator opens an existing in-house order and closes it again (with or without new bookings), the operator is given responsibility for the transaction. If a tip is then booked by the user during the transaction, the operator receives this tip booking based on the standard tip item of the POS system. The item stored under service costs is then not used for the booking.
This gives you the option of taxing or not taxing the In-House Order tip without transaction responsibility. However, if an operator takes over the responsibility for the transaction, the tax-free tip item of the POS system is automatically used (even if it has not been created in the item master).
Therefore, there is currently no technical possibility to book the tip taxed for in-house order transactions where operators have taken over the responsibility for the transaction. For this case, you would have to carry out the taxation outside the Hypersoft system. Since the service costs are set at the main channel, there is no possibility to tax webshop orders differently than in-house order transactions without transaction responsibility.
The tip at the operator for in-house...
In-House Order transactions without transaction responsibility are booked to the operator that has been defined in the Operator for In-House Order area in the Online Order Connector. For this purpose, you can create a virtual operator instead of an actual operator, for example with the designation In-House Order Group. Tips of the In-House Order operations without operation responsibility are then booked and evaluated under this operator.
The (usually cashless) tip from this area should go to the operators who are responsible for the service. So in your workflow, the tip should be handed out in cash. How exactly you handle this depends on your agreement with your tax advisor and should be part of your procedure description.
An exception is the NoCOO Online Payment Tip. Since this can be paid in direct contact, it can also be treated as tax-free, provided that all requirements are met.
Service costs with webshop
Webshop channels in which no services are provided should also not accept service costs (tips), as these would then generally be taxable in Germany.
Further documentation: Tip functions
Back to the parent page: Hypersoft POS Cash Handling