eSolutions In-House Order

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The "In House" order type for Shop 2.0 and YourAPP lets your guests order and pay directly at the table via smartphone. Via QR code or 5-digit table code, the location and table are localised and an order incl. payment can be carried out.

With this further new programme of Hypersoft Digitisation we provide you with the following workflow:

  • The user can overview and select their offer just like in a webshop.
  • The user can scan a QR code or enter a short (five-digit) code that represents their delivery location (for example, table 25).
  • There are two payment options:
    1. The user must pay for the order in order to send it.
    2. The user does not have to pay for the order, payment for multiple orders can also be made with the operator and the numerous options such asNoCOO - Digital Billing.
  • You receive the prepaid order in the POS system on the order vouchers or in the Kitchen Monitor and can bring the order to the delivery location.

In-House Ordering supplementary functions to the shop system

Functions and Links

status
Number of tables unlimited
Age verification ✅
Compulsory payment for sub-areas with the PayNow Zone ✅
Payment of several users of a table at the same time ✅
Payment supported by service person (On Demand in standard) ✅
Payment for users completely switched off ✅
Payment for users compulsory when ordering ✅
Bookings of several users of a table at the same time ✅
Bookings supported by service staff (On Demand) ✅
View each other's bookings ✅
Digital invoices - with the option to enter your own address ✅
Group invitations via "Share link ✅
Group formation with suggestions, own names and deny list ✅
Hypersoft POS and Hypersoft mPOS in bidirectional connection ✅
Customer data can be recorded according to your specifications as a constraint or option ✅
Customer data without constraint as"guest order ✅
Pre-assigned menu courses and simultaneous ordering of starters, main course and dessert ✅
Menu items can be customised by the user or at the POS and mPOS ✅
Pager via software with DigiPager and ePing ✅
Optionally limit the position check of your customers (geodata) ✅
Smart Swap controls different printers for receipt order and invoice ✅
Assortments customisable for your in-house order users ✅
Assortments with special services from the POS and mPOS can be booked as well ✅
QR code creation for tables ✅
Self-explanatory user guidance for your guests ✅
service call ✅
Starters, main courses, desserts Function ✅
Payments integrated for self-service ✅
Payment at POS optional ✅

Variant with stationary hardware: Guest-Order-Terminal

✅
Not all In-House Order functions (as above) available -
Process cards with Easy Check-In ✅
Portrait format (like menu) ✅
Cash and card payments ❌

Best Practice for In-House Order

Best Practice Categories Best Practice Theme

eSolutions in general
Onboarding, customer satisfaction External login (social login)
Data maintenance, customer satisfaction Best practice: Structuring item data sensibly with eSolutions
Data maintenance Best practice: optimise images specifically for different eSolutions channels
Marketing & SEO Best practice: Use your own shop URL
Marketing Best practice: Staging your offer in a contemporary and effective way
Marketing & Revenue Best practice: Expanding the price strategy through price range & couponing
Workflow, customer satisfaction Best practice: Superhero function for emotional pick-up
Workflow, customer satisfaction Best practice: Actively manage article availability
Operations Best practice for handling eSolution payments
Operations Best practice: Correctly process cancellations from 3rd party or shop systems
Operations Best practice: Successfully introducing in-house ordering in your company
Payments Best practice: Guaranteed success with PayPal

NoCOO Digital Billing
Workflow & Marketing Best practice: Enter billing address via self-service (NoCOO)
Workflow & Marketing Best practice: Enabling self-service online payments - faster, more modern, more efficient

Self Order Kiosk (SOT)
Operations Best practice: The right lead time for the paper near-end sensor

 

Limitations & Restrictions for In-House Order

Some of the limitations and restrictions mentioned here may be lifted in future versions, as they represent the current state of development and not a statement:

  • In-house orders are always placed without a deposit.

  • In-House Ordering orders and invoices are not currently displayed under My Orders in the customer's user profile.

  • In-house orders are not displayed in the order history in the portal due to the bidirectional checkout communication.

  • Discounts and price levels in the customer master or discounts on a web voucher cannot be processed in conjunction with In-House Ordering. See also Discount and price levels for in-house ordering. You can book these as a separate transaction at the POS or mPOS.

  • The system requires the Multi-Object transaction mode. It is therefore not compatible with the Orderman system.

Further topics:

Data basis for catering webshops

Noteworthy aspects of the In-House Order

In-House Order Onboarding

In-house order from the user's perspective

In-House Order at the POS

In-House GroupOrder

DigiPager/ ePing

In-House Ordering Questions & Answers FAQ

Back to the overarching topic: eSolution Webshops