eSolutions In-House Ordering
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The "In House" order type for Shop 2.0 and YourAPP lets your guests order and pay directly at the table via smartphone. Via QR code or 5-digit table code, the location and table are localised and an order incl. payment can be carried out.
With this further new programme of Hypersoft Digitisation we provide you with the following workflow:
- The user can overview and select their offer just like in a webshop.
- The user can scan a QR code or enter a short (five-digit) code that represents their delivery location (for example, table 25).
- There are two payment options:
- The user must pay for the order in order to send it.
- The user does not have to pay for the order, payment for multiple orders can also be made with the operator and the numerous options such asNoCOO - Digital Billing.
- You receive the prepaid order in the POS system on the order vouchers or in the Kitchen Monitor and can bring the order to the delivery location.
In-House Ordering supplementary functions to the shop system
| Functions and Links |
status |
| Number of tables | unlimited |
| Age verification | yes |
| Compulsory payment for sub-areas with the PayNow Zone | yes |
| Payment of several users of a table at the same time | yes |
| Payment supported by service person (On Demand in standard) | yes |
| Payment for users completely switched off | yes |
| Payment for users compulsory when ordering | yes |
| Bookings of several users of a table at the same time | yes |
| Bookings supported by service staff (On Demand) | yes |
| View each other's bookings | yes |
| Digital invoices - with the option to enter your own address | yes |
| Group invitations via "Share link | yes |
| Group formation with suggestions, own names and blacklist | yes |
| Hypersoft POS and Hypersoft mPOS in bidirectional connection | yes |
| Customer data can be recorded according to your specifications as a constraint or option | yes |
| Customer data without constraint as"guest order | yes |
| Pre-assigned menu courses and simultaneous ordering of starters, main course and dessert | yes |
| Menu items can be customised by the user or at the POS and mPOS | yes |
| Pager via software with DigiPager and ePing | yes |
| Optionally limit the position check of your customers (geodata) | yes |
| Smart Swap controls different printers for receipt order and invoice | yes |
| Assortments customisable for your in-house order users | yes |
| Assortments with special services from the POS and mPOS can be booked as well | yes |
| QR code creation for tables | yes |
| Self-explanatory user guidance for your guests | yes |
| service call | yes |
| Starters, main courses, desserts Function | yes |
| Payments integrated for self-service | yes |
| Payment at POS optional | yes |
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Variant with stationary hardware: Guest-Order-Terminal |
yes |
| Not all In-House Order functions (as above) available | - |
| Process cards with Easy Check-In | yes |
| Portrait format (like menu) | yes |
| Cash and card payments | no |
Best Practice for In-House Order
| Best practice Type | Best Practice Theme |
|---|---|
| Master data maintenance | Best practice for article master data for eSolutions |
| Master data maintenance | Best practice for images in different eSolutions areas |
| Marketing & SEO | Best Practice Your own shop URL |
| Marketing | Best Practice: Presenting your performance on digital channels |
| Marketing & Revenue | Best Practice Extension of Price-Range with Couponing |
| Customer satisfaction and workflow | Best Practice Use Superhero Function for Collection |
| Operations | Best practice for handling eSolution payments |
| Operations | Cancellations with integrated eSolutions |
| Operations | Introduce Best Practice In-House Order in your business |
| Payments | Best practice eSolutions payment methods and warning against errors with smartphone payment! |
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NoCOO Digital Billing |
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| Workflow & Marketing | Best Practice SB Billing Address from User |
| Workflow & Marketing | Best Practice SB Enabling Online Payments |
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| Operations | Best Practice: Which lead time on the Near End Sensor paper is relevant for you... |
Limitations & Restrictions for In-House Order
Some of the limitations and restrictions mentioned here may be lifted in future versions, as they represent the current state of development and not a statement:
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In-house orders are always placed without a deposit.
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In-House Ordering orders and invoices are not currently displayed under My Orders in the customer's user profile.
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In-house orders are not displayed in the order history in the portal due to the bidirectional checkout communication.
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Discounts and price levels in the customer master or discounts on a web voucher cannot be processed in conjunction with In-House Ordering. See also Discount and price levels for in-house ordering. You can book these as a separate transaction at the POS or mPOS.
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The system requires the Multi-Object transaction mode. It is therefore not compatible with the Orderman system.
Licensing of In-House Ordering
The In-House Order is one of the order options of the webshop and therefore only the use of a webshop licence is required. This requires additional licences, especially the customer base, if you also want to save customer data.
Further documentation: eSolutions Webshop and voucher licences
Further documentation:
Data basis for catering webshops
Noteworthy aspects of the In-House Order
In-House Ordering from the User's Perspective
In-House Ordering Questions & Answers FAQ
Back to the parent page: eSolution Webshops