Change in practice
A customer monitor should be used at all Quick Service locations, regardless of whether you create a receipt, not only to display change, but also so that the guest can check the entries (in your sense, for completeness). Change is calculated and issued with the cash register function change . However, if you want to post overpayments as tips in your business, use the technique described in the section POS with cash register function Book remaining amount as tip Tip.
Change for Quick-Service customers
There is also a need for controls on the giving of change to customers. In Quick Service and Retail, this is particularly critical and can be solved well at the same time. The Hypersoft system has several tools for protection and control.
Depending on the employee and parameters such as length of service, incorrect change is given out more often than can be measured. This is because at the end of the day, you will only see the total difference, which makes it difficult to draw conclusions about the number of transactions paid out too much or too little.
However, it is relevant for the individual customer every time the change is inconsistent. Only a subset of customers check the change on receipt and a much smaller subset will return the change even if they receive too much. All this can be partly compensated for by tips and other non-booking, but in connection with improved controlling in this area, this can lead to a (preferably temporary) increase in the differences when returning. In this respect, the accurate handling of the change becomes more relevant in the overall view.
The individual bookings and the total amount should be communicated with a customer monitor. The change can also be displayed there. At the mPOS and POS, the Change function can be used for calculation. The extended safety function change only at POS.
Many operators have difficulties to calculate the change always correctly. There are even customers who use certain methods of payment to manipulate the operator for their own benefit (if the operator offsets himself to the detriment of the manipulator, the latter can immediately complain if necessary). Train your employees for these situations.
It is best to use the change compulsion, so that the operator does not have to calculate the amount himself in stress. Even if the customer has a suitable amount, it is not relevant overtime to enter the appropriate amount.
Customer and employee disagree on the amount given....
Unfortunately, this misunderstanding often happens on both sides. This can be prevented by not immediately putting the given amount into the cash drawer or wallet. Trained operators hold the banknotes between the fingers holding the wallet, give the amount to the customer, look him in the eye and then sort the money into the wallet. Both the customer and the operator deliberately take the amount by mutual agreement. At the Quick Service or retail counter, there are money clips or clamps in which the money can also be placed until the return is completed, or the notes can be placed on the cash drawer so that they are visible to the customer.
A dispute about the "amount given" quickly arises and can mean the end of a customer relationship.
Fixed keys for amount given...
The macro system of Hypersoft POS allows you to set up a button for each banknote, for example, 10,- given, complete the transaction and create a receipt with an action. In the multi-payment dialog, buttons for notes in foreign currencies are displayed as a photo.
In this context, also read Best practice with cash drawers
Further documentation:
Back to the parent page: Hypersoft POS Cash Handling