Vouchers Online or Offline
The Hypersoft system has two voucher systems:
- The web vouchers are basically designed in such a way that they can be used across different locations. An automatic billing system between the locations (and different holders) can also be used for this purpose. Web vouchers are very well protected by complex QR codes and several activation levels. The licensing of the web vouchers takes place per location and within the head office.
- The Voucher Offline Management is a programme from the desktop area that is designed for individual locations and is delivered with the BACKOFFICE SUITE licence. It is very extensively configurable and offers different coupon types (e.g. value coupons, item coupons and more).
Comparison and performance of the voucher systems
Web vouchers have the database with the credit balances on our portal server, so that they can be accessed from any location. This system is actively being further developed and adapted for innovations and new technologies. It works with QR Codes, and also supports communication with a landing page within your own homepage.
With the voucher management the credit is stored in a local database of your POS system. The system is versatile and easy to use. It can generate barcodes itself (which do not use security measures). For the configuration of single-purpose vouchers (taxed at the point of sale), see Bonus voucher as single purpose voucher.
| functions | Web Vouchers Online | Voucher (Offline) Management |
| Hypersoft POS | supported | supported |
| Hypersoft mPOS | supported | only value vouchers supported |
| landing page | supported | unbacked |
| Code type | QR code | barcode |
| taxation |
When redeeming |
On sale or on redemption depending on the type |
| Protection | Activate number ranges | none |
| Print output and transport | print@home or eSolutions (display), code on card | POS printer, Boca printer, code on card |
| 3rd Party Voucher Development | yes | no |
| Connection E-Guma | yes | no |
| Connection Incert eTourism | yes | no |
| Connection Yovite | no | yes |
Multi-purpose and single-purpose vouchers from a fiscal perspective
For this extensive and important topic please see: Vouchers Online or Offline
Best practice for the voucher strategy
A voucher sale makes the equivalent in money available to you immediately.
It is certainly tempting to see it as a positive that some of the vouchers are never redeemed. You should reconsider this attitude.
Usually a voucher is given by a satisfied customer to one of his acquaintances, from whom the giver assumes that he will also become a satisfied customer (other personal motives may also apply). You should therefore make every effort to ensure that this voucher retains its validity and that the redeemer (who may even find it unpleasant "not to pay") receives the best possible service for the voucher. The voucher is better than cash should be their motto and you can ask yourself what else you can do for the voucher redeemer, who is probably having his first visit with them, to make him a regular. You get this opportunity free of charge and at the risk of the donor (one of your existing regular customers). Recognize this and train your employees to be particularly positive about such vouchers.
Don't be happy about unredeemed vouchers!
Often 30-50% of the vouchers are never redeemed. This is one of the reasons why you can invest almost "unlimited" in the quality of these vouchers, so that the greatest possible amount is redeemed.
(Avoid other voucher systems for your business that are not as motivated as those offered by external low-cost providers, for example. These will burden you at peak times with comparatively little marketing opportunity for your brand).
Best practice on vouchers with turnover distribution and on the service date
Since vouchers do not support a distribution of sales, at first glance you are missing a possibility to sell vouchers that already split sales or VAT.
You can sell a single-purpose voucher (item voucher) with a fixed tax rate for this, for example 19% (or 16%). At the time of redemption, the linked item is posted, which can contain both a turnover and VAT distribution. The tax rate due on the sale of the voucher is offset and the sales or tax distribution stored in the respective item is applied.
Unredeemed vouchers remain at the tax rate deposited at the time of sale.
Alternatively, you can sell a web voucher (or appropriate type from Voucher Management) and when redeeming the voucher, book the items to which you have assigned the appropriate sales distribution.
Another solution is to evaluate only the revenue when the voucher is sold (note the legal position of the multi-purpose voucher) and only tax and evaluate the turnover when it is redeemed. This is the desired result in many situations.
Item voucher with sales tax distribution
If an item voucher is set up in the system that includes a VAT distribution, this is taken into account when selling (not when redeeming). The voucher must be set up in the Voucher Manager to be sold at tax rate 2.
Background: The associated item (example here: New Year's Eve menu) is set up in the item master so that it has a different tax rate, namely tax rate 1. See in the picture component: Drinks1.
This is fixed at 60 euros in tax bracket 1. Now the difference is sold in tax level 2. So:
New Year's Eve Voucher 185,- Euro
60,- Euro Beverages - Tax Level 1 (16%)
125,- Euro meals - tax level 2 (5%)
Should one set up the voucher to be sold at tax bracket 1 (16%), there would no longer be any difference and the entire voucher was then booked at tax bracket 1.
Vouchers and tips
If amounts from vouchers are not completely used up, you can enter the corresponding amount as a tip in the transaction before paying with a voucher.
Further documentation:
Hypersoft procedure for vouchers
The voucher (offline) management
Back to the parent page: Hypersoft POS Cash Handling