POS Printer
POS printers are special printers for the point of sale that work best when integrated into the POS system with specific drivers.
Most printer control in the POS area is thus enabled with special Hypersoft drivers and protocol instances for reasons of operational reliability and speed. The necessary driver licences are included when you buy printers from Hypersoft, just as you can be sure that all functions have been tested with our printers and are safely available.
Tabular print width of the POS Printer
| TM-T300 76mm roll printing | Multi-printer 444 | Hypersoft 80mm roller pressure | Multi-printer Style Roll Printing | TM-J7700 Guest Check | TM-J7700 web printing | TM-L90 Labels | TM-H5000 Guest Check | TM-U295 Guest Check | SOT Printer VKP 80 | |
| Basic technology | Needle | Thermo | Thermo | Thermo | Inkjet | Inkjet | Thermo | Needle | Needle | Thermo |
| status |
standard |
standard |
standard |
standard |
standard |
standard |
standard |
out of date |
out of date |
only for SOT |
| Places for the item text per line with the setting Single price not on one line | 22 | 32 | 32 | 32 | 32 | 30 | - | 32 | 22 | |
| Places for the item text per line with the setting Single price on one line | 7-11* | 16-20* | 16-20* | 16-20* | 32 | 14-18* | - | 16-20* | 7-11* | |
| Maximum characters per line | 42 | 42 | 42 | 40 | 42 | |||||
| Blue Paper Compatibility | ? |
incompatible |
incompatible |
incompatible |
? | ? | ? | ? | ? |
incompatible |
*The system also worked with a variable length of the single price. If the unit price is one-digit (1,-€), there is more space for the item text than if the unit price is multi-digit (10,- or 100,-€).
See for the item text concept Item description and item receipt texts.
Please also note the different display of cancellations under Effects of cancellations on order receipts.
Further topics: Hardware for Hypersoft
Hypersoft POS Standard Printer
Hypersoft always has one or more standard printers for the POS area that work with the standard communication defined by Epson. Over the years, not only various Epson printers have been used since the TM-T 85, but also numerous printers from other manufacturers that support the Epson standard.
However, we would like to warn you not to use any Epson compatible printers, because every printer that becomes Hypersoft Standard has been extensively tested beforehand. All too often, it turns out that the Epson standard by no means defines all the parameters, so there are glitches. These can be problems with QR codes (size of the code), reverse printing or simple basic functions. Therefore, only use our compatible standard printers. Also, the wrong / defective firmware may be installed in the printer, as other suppliers may not care about such corrections.
Only one POS printer with USB connection per POS terminal...
USB printers have established themselves as local printers that are used near the POS terminal. The printer manufacturers' drivers and the special way in which POS systems print are compatible for securely connecting a device via USB. No more than one POS printer should be connected to a device via USB, as this usually does not work or does not work reliably. If you urgently need a network printer, e.g. because you don't have the network cables, you can set up a (small) switch and connect any other network printers from there.
Best practice: Use IP printers in a targeted manner
The use of IP printers initially means a little more planning effort, for example through an additional network connection. However, this effort pays off particularly where several cash registers or stations access the same printer and high availability is absolutely essential.
The decisive advantage
Each station addresses the IP printer directly. A functioning network protocol is all that is needed to reliably output print jobs. Even in emergency operation of a POS network - for example without a central server - printing can continue to function. This significantly increases operational safety.
Why IP printers are more robust...
With USB or serially connected printers, each print job runs via the PC to which the printer is connected. The job is only processed there and then forwarded to the printer. Feedback, errors or requests for intervention must also take this diversions.
In practice, this means that if the connected PC fails or is overloaded, all other stations are also affected - even if they are working perfectly.
IP printers completely avoid this dependency. Each cash register communicates independently with the printer, significantly reducing bottlenecks, delays and sources of error.
Alternative: Printer sharing as an interim solution
Alternatively, you can set up a printer on a terminal and release it for other cash registers. The other stations can then select the printer as usual. This method works, but remains technically tied to the releasing PC and does not achieve the reliability of a real IP printer.
Important notes on planning
Regardless of the method chosen, the following points should be taken into account:
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IP printers cannot currently open cash drawers or control a signal tone.
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With the fallback printer function, the switchover timer only starts with the first print job to a TCP/IP printer - not when the device itself fails.
These aspects are important for realistic planning and clear expectations in the company.
Conclusion
IP printers are not a gimmick, but a professional infrastructure decision. They are particularly useful in businesses with several cash registers, high throughput or demanding processes:
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higher availability
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fewer dependencies
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more stable printing processes
Those who prioritise reliability and scalability make a conscious decision in favour of IP printers - and thus reduce one of the most frequent sources of disruption in day-to-day business.
Further topics: Directory: Best Practice
Best practice: Printer reliability and redundancy in production operations
Depending on the operating mode, an order printer is a central component in the daily workflow. Nevertheless, its importance is often underestimated. In many companies, only a single, simple dot matrix or thermal printer is used - sometimes even connected depending on the device, without an IP connection (see previous topic).
Especially in the kitchen, which is often the heart of a catering business, technical equipment is a real investment. This is easily overlooked:
In many concepts, the printer is the only communication interface between service and production. If it fails, it is not just one device that comes to a standstill - but an entire process.
Consciously plan for redundancy
When planning your kitchen technology, you should therefore not only consider the required number of printers, but also plan for targeted redundancy. The use of more than one printer - ideally IP-based - creates security.
If a device fails during busy periods, the print jobs can be automatically redirected to other printers with good planning. This automatic pressure diversion prevents standstill, hectic and improvisation at precisely those moments when reliability is crucial.
Realistically estimate service life
Printers that are used in tough everyday production environments are subject to high levels of wear and tear. Even if sustainability is an important goal:
The POS printers available on the market are not designed to operate for many years under maximum load without any problems. If devices begin to show signs of irregularities or malfunctions, they should be replaced promptly - not just after a total failure during operation. Although repairs are often possible, they rarely make economic sense. Experience has shown that other components fail shortly after a component has been repaired, as most printers are wearing parts. Refurbishing is also not usually recommended in the kitchen environment. Although surfaces can be sanitised to a limited extent over many years, the technical core remains susceptible to ageing.
Transparent lifecycle monitoring
Hypersoft supports you in this decision with lifetime notes in the Hypersoft Portal. These are based on the actual operating time of the devices in your company and help you to make replacement investments with foresight and planning - instead of reactively in the event of a malfunction.
Conclusion
Printers are not accessories, but critical infrastructure. Investing in reliability and redundancy protects:
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the kitchen workflow
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the quality of service
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the team in full swing
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and ultimately the turnover
Foresighted planning beats spontaneous repairs - always.
Further topics:
Compatibility of special paper grades "Blue Paper
Blue paper can be a more environmentally friendly alternative to conventional thermal paper, especially when it comes to avoiding harmful chemicals. However, even with normal thermal paper, care can be taken to avoid harmful substances. There are also legitimate concerns about the cost and performance of blue paper. Overall, switching to digital receipts could be an even better solution, as it reduces paper consumption and offers additional benefits in terms of convenience and security. That's why we have developed NoCOO - Digital Billing for you. The decision as to whether to dispense with paper as far as possible depends on the specific needs and possibilities of the company in question. However, digital receipts are a promising way to reduce the ecological footprint while increasing efficiency and security.
Hypersoft favours high-quality paper...
Our POS printers are specially designed for industrial use. Unfortunately, we have found that inferior paper grades can cause problems, such as paper jams in high humidity or a shortened service life of the paper cutter with paper containing wood. Some sensors that monitor the paper level can be irritated by blue paper, causing the printer to print unreliably or not work at all. New environmentally friendly paper grades such as Blue Paper are often used carelessly. As these do not correspond to the standard, we cannot guarantee that they will always function perfectly. It is possible that future printer models will be compatible, but there is currently no reliable information on compatibility with all printers. Environmental awareness is important, but incompatible paper types can lead to malfunctions, additional support and the replacement of devices. Unfortunately, these negative effects outweigh the positive effects of such papers.
Incompatible with Blue Paper varieties are definitely:
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Multi-printer Style
Further topics:
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