Rocket (for Android)
The new Hypersoft Rocket sets new standards for mobile handhelds in many respects. It supplements or replaces the PayPOS systems on the basis of the mPOS client-server application, but does not execute any payments itself. As an Android Professional class device, it is optimised for commercial use. The device has been validated by AER (Android Enterprise Recommended), a Google-led initiative that helps businesses select, deploy and manage Android devices and services that are best suited to their needs.
We use the device very successfully for mPOS Client and Mobile Entry for Android
Operating system and updates
The Rocket 2 comes with Android 11 operating system and can be upgraded to Android 13, but is not updated by Hypersoft by default. It is not intended that you can install apps other than Hypersoft mPOS Client-Server or that the Android device is used for anything other than the specific Hypersoft mPOS solution. A special app also prevents access to some settings, which means that not every employee can change what they think is right. For the necessary Hypersoft updates, an automation is set up that installs updates without the Play Store and with special releases.
Statement on third-party devices
In general, Hypersoft is a technically open system. Therefore it is possible to use devices from other sources.
Unfortunately, this often leads to misunderstandings or even gaps, as we naturally pay attention to all details or even make modifications, which can then be missing in similar devices. Hypersoft also takes into account the planned further development within the useful life of devices, so that memory and other things remain compatible or sufficiently powerful. This is done in the interest of all users to remain compatible with foreseeable updates (e.g. of the operating system).
In addition, we would like to point out that with devices from Hypersoft, these are kept in the device management, which not only improves support performance, but also your own fraud control, but also your credibility in audits. With this, you receive coordinated settings and updates as well as the best possible support, including an integrated RMA exchange concept. This urgent recommendation applies at least to the core components such as POS terminals, payment terminals, handhelds and their peripherals such as POS printers.
A deliberate exception is the Hypersoft mPOS Freestyle UX concept, which also supports the use of own consumer devices. For this purpose, we have defined the corresponding regulations in the section Suitability of the respective consumer devices.
Warning against improper handling during charging
One of the most common causes of mobile device failures is defects in the charging contacts. These can be caused mechanically, by improper battery replacement or chemically by contamination. Batteries must never be changed under the influence of stress, as this can lead to incorrect operation, which can reflexively result in the application of inappropriate force. In addition, contacts are unfortunately soiled in practice, e.g. with sweat, drinks and even dipping sauces. If the devices are then connected so dirty for charging, galvanic reactions occur and the copper contacts dissolve or insulating layers form, which can lead to charging problems. Therefore, please ensure that such contact points are always kept clean and dry before placing devices in charging trays or connecting them to chargers.
Our tip : Training on how to change batteries in an orderly manner is standard for every employee with mobile devices and exchangeable batteries.
belt pouches
Hypersoft offers the Hypersoft Standard belt pouches for the Rocket, which provide sufficient space for the device. In addition, an optional safety cord can be used to connect the fanny pack to the Rocket 2 to prevent possible damage in the event of a fall.
Battery and charger
The Rocket comes with a 4500 mAh battery (for orientation: Orderman 9 with Android 3,750 mAh). The battery can be replaced. However, it is optimal if the battery always remains in the device and the battery is charged in the device with the Single Charging Dock.
Rocket Single Charging Dock...
There is a charging dock for the Rocket, in which the device can be stored very well between uses. The charger charges the battery in the unit, which is very gentle on the unit's mechanics, as the battery does not have to be removed for charging. A spare battery can be charged in parallel in the rear part of the Charging Dock.
In a pinch, the devices can also be charged via the standard USB-C port.
Hypersoft Rocket - 4-fold charging station...
One unit for simultaneous charging of 4 Rockets. Especially when using several units, this is a safe and tidy storage that is worthwhile even for two or three units. Make sure that this is not your only charger, because for redundancy you are dependent on one power supply unit, which, if it should fail against all expectations, will affect all four units. Thus, a 4-way charging station should never be the only device that can be used for charging.
In a pinch, the devices can also be charged via the standard USB-C port.
Hypersoft Rocket - 4-fold charging station for rechargeable...
For simultaneous charging of 4 exchangeable batteries, delivery incl. mains adapter. Regular changing of batteries should be practised with operators and should never be done under stress. Incorrectly inserted batteries and the use of force in a clumsy attempt to change the batteries can lead to costly damage. If in doubt, use chargers where the battery remains in the unit.
Fall protection
The Rocket 2 does not have its own eyelet for attaching the safety cord if the hand strap supplied is used. If this is used, however, the safety cord can be additionally attached through the lower tab of the hand strap. If you do not use the hand strap, the safety cord can be threaded directly through the lower eyelet. An occasional fall from a low height need not cause a defect, but should be avoided at all costs, which is possible with the above options.
program support
The device can be used for the following programs:
- mPOS Client Server
- Mobile Entry for Android
The integrated Honeywell S0703 high performance 2D scanner offers a reading performance that really convinces. Whether from a mobile phone, paper or other media, 1D (barcodes) and 2D (QR codes) can be recognised and read very responsively. The 2D scanner is activated by pressing the scan button below the volume buttons. Optionally, the integrated 13-megapixel camera, which also achieves very good scanning results, can be activated by a two-finger downward gesture or via the volume buttons. However, the camera only processes 1D (barcodes) while the 2D scanner can also read QR codes. Hypersoft recommends using the 2D scanner for QR and barcodes.
Special features of the screen
The capacitive (responds to conductive input devices such as fingers, stylus pens) multi-touch display with a diagonal of 5.5 inches and a resolution of 1440 x 720 pixels is also easy to read outdoors in indirect sunlight. The Corning Gorilla Glass 5 used is robust and reliably accepts touch inputs.
Technical data
Size: height 159 mm, width 75 mm, depth 19.3 mm (for scanner) / 14.4 mm (other device)
Weight: 258 g
Display: Gorilla Glass 5, 5.5 inch multi-touch capacitive
Resolution: 1440 x 720 High Definition (HQ)
Backlight: LED
Processor: Qualcomm Snapdragon SM6115, Quad high-performance Kryo cores 2.0 GHz
Memory and storage: 4 GB RAM/ 64 GB Flash
Expandability system memory: MicroSD (up to 128 GB)
Operating system: Android 11
Battery: Li-Ion, 3.8 V, 4,500 mAh, easily & quickly replaceable
USB interface: USB 2.0 Type C
Charging times: less than 3.5 hours via USB-C (shorter in charging cradle)
Battery life: up to 12 hours
Drop resistance tested at: 550 times at a height of 0.5m / multiple drops onto concrete at a height of 1.5m in accordance with MIL-STD 810G
WLAN (Wi-Fi Alliance certified): IEEE 802.11 a/b/g/n/ac & 802.11 d/e/h/i/k/r/u/w (note also Administrators and installers to the Rocket)
WLAN security: Open, WEP, WPA/WPA2 (private and enterprise WPA2), WPA3 (OWE, SAE, enterprise)
WLAN with EAP support: TSL, PEAP, TTLS, PWD, LEAP
Bluetooth®: Bluetooth Class 5.1
NFC: Yes
Integrated scanner: Honeywell S0703 Slim Imager (1D/ 2D barcode symbologies)
Rear camera: 13-megapixel colour camera
Front camera: 5-megapixel colour camera
Ambient temperature in operation: -20°C to +50°C
Ambient temperature switched off: -30°C to +70°C
Humidity resistance: 5% to 90% non-condensing
Environmentally resistant sealing: water protection certificate IP 67
Administrators and installers to the Rocket
The unit is delivered pre-configured and fully set-up by trained Hypersoft technicians.
A special feature of the pre-configuration of the unit is that the WLAN adapter is set so that it ONLY uses the WLAN standard "N"! Please note the Kappitel WLAN requirements accordingly. It is still possible to adjust the WLAN standard in the unit, but this must be configured via Hypersoft Support.
Another special feature is that the NFC chip is currently deactivated. As this is not currently in use, should this need to be activated, this can be configured by Hypersoft Support. (You will receive a QR code to scan (which will adjust the configuration of the device.) To complete the commissioning, you only need to connect the device to the desired WLAN and perform the onboarding for the mPOS client-server app. Please contact Hypersoft Support if you have any further questions.
Using Teamviewer with the Rocket...
Hypersoft delivers since January 2023 (01.01.2023), the Rocket for Android with a Google Playstore and Teamviewer Quick Support. If you have a device from previous delivery periods and would also like to install Teamviewer Quick Support, please contact Hypersoft Support so that they can help you with the installation.
Running TeamViewer Quick Support leads to increased energy consumption and can shorten the runtime of the device on one battery charge. Only start Quick Support if support (from Hypersoft Support) is required and then close this programme again.
Further documentation:
Technical WLAN requirements of the devices
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