NoCOO work flow at the POS

After /User has received a NoCOO short receipt, the digital invoice information can be accessed in two ways.

  1. By scanning the QR code using the native camera app, or (for older devices) using a separate QR scanner app.

  2. By entering the NoCOO URL in a web browser, e.g.: https://nocoo.de/BVGHKETH5412 or short form: nocoo.de/BVGHKETH5412

Both pieces of information are always included on the NoCOO short form.

Landing page / Homepage

After calling up the URL (via scan or input), the user reaches the NoCOO landing page, where they have the following options.

  • Display of legal texts provided by the trade mark owner.

  • Language selection (German or English)

  • Enter the PIN to view the billing information. (Included on the NoCOO short slip)

The landing page can contain an image or video, which is displayed in the background. In addition, a overlay can be added, which is displayed centrally above the image/video.

PIN...

If the user wants to view their billing information, they must enter the 4-digit PIN of the NoCOO short receipt.

If an incorrect PIN is entered several times, access is blocked for 5 minutes.

Legal texts...

Legal texts are displayed as a link at the bottom of the screen and are available on all pages (landing page, intermediate page, invoice page). The individual texts can be switched individually by linking, or via the navigation above.

Language...

On the start page, a user can set the language for using NoCOO.

To do this, he can click on the button in the top right-hand corner of the title bar to switch the languages (currently German and English).

The active language is displayed as a symbol.

Advertising / Intermediate page

Optionally, a advertisement/intermediate page can be used, which can also display an image or video. This page must then be confirmed by the /user with Continue.

Use this page for special information that you would like to convey to your users. An activated intermediate page cannot be skipped.

Invoice, slider and interaction

The invoice page offers the user a variety of (partly optional) options:

  • Preview of the invoice information

  • Download the receipts (invoice and card receipts)

  • Optional: Display of an individual text (optional)

  • Optional: Display of sliders, which can consist of different images and can be linked to external content.

  • Optional: Digital payment of the invoice via Hypersoft Pay.

  • Optional: Enter a billing address, which will generate and provide a new invoice.

Example (still with typos):

The display of the invoice information serves solely to provide an overview and transmission of the invoice amount. The full invoice information, including VAT, tax number, TSE information, etc., can only be found on the downloadable receipts. Invoice information is displayed grouped and without additional components.

Download receipts

The user can download all receipts (invoice and card receipts) via the Download receipts button.

All receipts are provided in a PDF file. Card receipts are attached to the invoice and are usually found on page 2.

For the design of your invoice, this is just an example. The layouts can be customised for you according to your specifications and can also include colours and images. Extensive adaptations are gladly carried out as an order.

Workflow cancellation and changes...

Even receipts that may have been cancelled can be downloaded in this way. This is another reason why operators should collect documents (including NoCOO short documents) that have to be created again, e.g. because of invoice changes, .

Best practice: Enter billing address via self-service (NoCOO)

Especially for larger amounts, corporate customers or special occasions, guests need an invoice with a full address. In practice, however, this often means additional work: addresses have to be requested, entered correctly and then corrected later - often only at the request of the accounting department. This costs time, ties up staff and is as unpleasant for guests as it is error-prone.

With NoCOO, this process can be elegantly digitalised - without additional effort in service and without media discontinuity.

The better way: Billing address directly by the guest

If you activate the SB Enter the billing address option, you enable your guests to enter their desired billing address themselves. The guest receives a short NoCOO receipt and can use it to enter their billing address once and then download the updated receipt directly.

The result:

  • no typing errors by third parties

  • no follow-up questions

  • no additional time required in day-to-day business

A service that is both professional and customer-friendly.

Variant: Input by the operator - directly at the guest

If it suits your concept better, the address can also be entered by the operator - for example, if the guest wants their status to be known or wants personalised support. The operator simply scans the NoCOO code and makes the entry directly with the guest without having to go back to the checkout or print out a new receipt.

Technical procedure (short & safe)

The billing address entered is transmitted via the Hypersoft server to the location's POS system, where it is integrated into the existing booking data in an audit-proof manner.

After a short period of processing, the guest can download the updated receipt again.

Important here:

  • The billing address can only be entered once.

  • The entry is clearly linked to the associated booking data.

  • If the address has already been entered at the POS, it is automatically available in NoCOO.

Offline? No problem.

If the POS system or the server is temporarily not switched on or online, the guest can still enter the address. The update takes place automatically as soon as the POS system is running again and an Internet connection is available.

Legal notice

As the issuing of invoices is subject to different requirements depending on the tax application, we recommend that you coordinate the use of this function with your tax advisor and, if necessary, include it in your procedural documentation.

If your client selects the button:

Can this person add the following information to the invoice once.

  • firm

  • add-on

  • First name*

  • Surname*

  • Street and house number*

  • Postcode and city*

  • E-mail address for optional delivery of the adjusted invoice.

Fields marked with * are mandatory.

Please note that you have made the appropriate settings for the e-mail delivery or have stored your texts.

If the user presses Send, the desired changes are transmitted back to the POS, edited and, if necessary, re-signed via TSE and then transmitted to NoCOO.

As this process can take up to several minutes, the changed documents are not available to the user on an ad-hoc basis.

If the user enters his email address, the adjusted receipts are automatically sent to him by email after they have been generated.

Billing addresses can only be entered once. If a billing address has already been entered at the POS, this option is disabled in NoCOO (the button is hidden).

If a user has entered a billing address and then clicks again on Download receipts, it may happen that the new receipts are not yet available in NoCOO. In this case, the user receives a message that the new vouchers are currently still being processed and that they can download the previous vouchers (without the billing address) instead. If, on the other hand, the new vouchers have already been uploaded, the user does not receive any notice and can download the adjusted vouchers immediately.

Further topics: NoCOO Digital Billing from a Fiscal Perspective

Best practice: Enabling self-service online payments - faster, more modern, more efficient

With NoCOO, the payment process can be taken to a whole new level: digital, hygienic, queue-free and without the need for additional hardware.

Give your guests the opportunity to pay their bill independently online - directly on their own smartphone, using all modern payment methods via Hypersoft Pay. This creates a service experience that is faster, more modern and more convenient than any traditional card payment.

Why self-service online payment is a real game changer

1. No additional terminal required

Checkout areas quickly become a bottleneck during peak times.

Online payment is no longer necessary:

  • passing terminals back and forth

  • waiting for available devices

  • the hardware costs of additional card readers

Guests simply pay where they are - without a terminal having to be free.

2. Hygienic and ultra-modern

Many guests now prefer to pay using face or fingerprint recognition.

So why look for a plastic card or touch a terminal?

Self-service online payment meets modern user behaviour exactly:

  • smart, intuitive, touch-free.

3. Marketing advantage included

NoCOO elegantly communicates your brand with every payment transaction - without any extra effort.

Your guests experience:

  • Transparency

  • Comfort

  • smooth, modern processing

And this is precisely what demonstrably increases the return rate and the willingness to recommend.

4. Immediate document and billing readiness

As soon as the guest pays, they are:

  • Dealer voucher

  • Customer voucher

  • Billing

already finished - automatically, cleanly and digitally archived. No emphasis, no potential for error.

Tipping digitally - and more successful than ever

You can define whether tips are requested - and which percentages are preselected.

Practical experience:

  • The amount of tips increases significantly.

  • Guests are more likely to tip if it is done on their own smartphone.

  • Mentioning the operator's name strengthens the personal bond.

  • Higher tips = higher motivation and higher service quality.

  • A real cycle of positive effects.

Practical examples that work immediately

1. Live in operation: operators and POS remain in control

  • The POS system and mPOS show at all times whether the guest has paid.

  • If the guest prefers to pay by EC card: simply change the payment method and pay as usual.

2. Tip visible in real time at the mPOS

Where it suits your concept, the operator can even see live what tip he is receiving.

This creates transparency - and motivation.

3. Delivery or collection: convenient payment "at the door"

Regular customers can simply pay for their delivery order online without the driver needing a mobile terminal.

4. Quick service: Continue operating immediately

Guest receives the receipt → pays online in peace → next guest is served immediately. You can see the payment history live at the POS.

5. Trust instead of control

An agreed online payment is not a risk: guests are notified immediately if a payment fails.

In practice, this is extremely rare - and the advantages far outweigh the disadvantages.

Note on tax treatment

Please observe the legal requirements for tipping in your country.

Further information can be found in the section Book a tip.

Conclusion

Self-service online payments are one of the most modern and effective enhancements for your business:

  • less waiting times

  • lower hardware costs

  • hygienic processing

  • higher customer satisfaction

  • clear marketing effect

  • more tips

  • immediate billing readiness

The payment process could hardly be simpler, faster or more future-proof.

Further topics:

What do I have to do to enable my guests to make payments with NoCOO?

NoCOO Digital Billing from a Fiscal Perspective

Online payments from the user's point of view...

If the user clicks on the button Pay, an overview of the total amount is displayed.

Bills already paid at the POS (or already in NoCOO) cannot be paid again online. In these cases, the button Pay is hidden.

The overview shows the user the invoice amount. The invoice amount represents the outstanding balance of this invoice. If an interim payment has already been made at the POS, only the remaining amount is transmitted to NoCOO and offered for payment.

Optionally, they can enable the entry of a tip, which can be used by slider or amount entry. You can also define in the payment settings whether a certain tip percentage should already be preselected, which the user can of course change again. Please also note this information on tipping with NoCOO: Live mPOS tip tracking... and Live POS Tip Tracking....

Optionally, you can display the name of the operator who is responsible for the operation above the tip entry (note the tax treatment as mentioned in Tip settings ).

In order to proceed with a payment, the user must first confirm their legal texts, which they can embed by linking into a confirmation text. Only after the user has set the checkmark for confirmation, can the payment be continued via the button Continue.

The Pay pageof Hypersoft Pay powered by Adyen includes all payment methods set in the payment settings.

Please ensure that these have also been approved in the Adyen portal.

After entering the payment information, the transaction can be paid by clicking on the button Pay.

As with entering a billing address, the payment information is re-sent to the POS for processing and re-signing. A customised invoice showing the payment method is provided via NoCOO within a few minutes.

After a successful payment, the user is shown the confirmation you have individually designed.

The text can be set in the payment settings. The button Close takes the user back to the invoice information page to download the new receipts if necessary.

Invalid URL

If an invalid URL is called up, the following page appears.

This page can also be displayed if the POS has not yet been able to transfer the receipt information to the NoCOO server, which may be the case, for example, if the internet connection is faulty or very slow. In this case, repeat the call again in a few minutes.

Since we naturally cannot (always) know which of our customers the attempt belongs to in the case of an invalid URL, we cannot offer you any customisation for this page - we thank you for your understanding and wish you every success with NoCOO!

Back to the overarching topic: NoCOO - Digital Billing