The cash register function Table number provides you with an overview of the process; all group names and tables are also displayed there. If the guest has forgotten the group name, you can find the transaction via Search bookings.

If a user initiates the payment process with eSolutions, the process is blocked for all others and at the POS until the payment is finalised. The system waits up to 2 minutes for the payment. A transaction blocked by aborting the payment attempt is therefore released again after two minutes at the latest and can then also be completed at the POS.

The cash register function table transfer is also the best solution for this. The only problem is that you have to enter the number of the destination table, which is very long for group orders. Therefore, quickly transfer all guests to a new table with a simple number (or client number) as follows:

1. You open a user at the POS with the practical POS group functions

2. You select Table Transfer and enter a simple free number for the destination table (e.g. 100).

3. With the push of a button you transfer all bookings to the target table (or select only certain items to be paid together).

4. Start with the next user at 1. until you have all the bookings together on the target table.

5. Open the target table and settle it as usual.

Yes, by calling up the transaction and splitting the invoice in the standard.

Have the user re-scan the QR code. If the user is asked to enter his name again, he must do so, even if the user then enters a different name, the programme will find the original order under the original name.

The users unconsciously triggered an immediate order. If you open this transaction at the POS and look at the table details (transaction details), you will see the order date to the second. Instant orders are useful for when you want to deliberately place an order in advance. Explain the possibilities to the users.

An order will not arrive if it has been placed in the group shopping cart after ordering and the cart has not yet been sent. Some users do not enter their order into the group shopping cart in time, so these bookings are missing from the group order. The order can then be triggered with the items as a new order. If necessary, "Your Kitchen" can still deliver the orders together. Explain the possibilities to the users.

Yes, if the telephone number itself is incorrect, Hypersoft is informed and can print out the receipt for call problems after a maximum of approx. 10 seconds. Otherwise, the receipt is issued after 60 seconds without a positive delivery confirmation for browser push or SMS

The Order Ready Event of QSR is triggered once per operation with the last item that is ready. QSR can therefore only trigger an ePing once per operation.