Cash Guarantee Ordinance Questions & Answers
General, or frequent questions during examinations
The main topic Fiscal Law in Germany is at the beginning of this chapter: Fiscal law in Germany
The data is the responsibility of the operator and "does not lie with Hypersoft". Of course you can use our support for questions about exporting the data. The GDPdU data is stored in the locations and a kind of copy in the head office if a head office is connected. Based on the current law in Germany, the format DSFinV_K... is used for export. used. If possible, the necessary data export should take place in the respective location, subject: DSFinV_K, GDPdU, AmadeusVerify export
In the data export topic, you are sometimes also asked for a master data history; this is also provided during the export: master data history
Master data of the items and recipes can be printed here: Print item
Sometimes examinations also ask for an item change report, which the stock reporter can produce: Item Item change report
To clarify: The causes for queries about master data history and item change report come from the time of cash registers, as it was possible there to change master data to one's advantage or even to switch on and off trace-free deletion for operators. To prove non-use, operators could possibly submit master data histories. These causes do not apply to Hypersoft and, thanks to the sophisticated storage system, important master data (such as original price and tax) can be saved with every booking. We provide this history additionally for your security.
Known problems
Double totals of individual bookings (since start of signing, correction on 28.10.2020)
TSE: Payments from the mPOS, which were completed via card devices without tip, were incorrectly signed with double value via the TSE. The individual gross values were and are correctly signed and also correctly in the database and the DSFinV-K 2.0 export, so that the correct sum is traceable in both places. On the invoice, the total line with the designation *credit* was also listed twice (easily visible). Affected cases can thus be easily recognised. You can generate a report of the affected bookings.
Error messages when exporting the GoBD audit data:
The GoBD export is typically carried out on an annual or monthly basis, depending on the audit. If, for example, you set an export from 01.01.2021 - 31.12.2021, it is advisable to split the file into annual files. All booking data is written to a file.
Due to limitations of the database and the RAM of the computer used for the export, currently a maximum of approx. 500,000 - 600,000 bookings can be exported in one step. Thus, businesses with exceptionally high booking volumes can receive an error message. Example of such an error message:
If you receive this error message, the limit of the maximum bookings possible per file has been exceeded. In this case, please select the option Monthly files.
Here you also export the entire set period, but this is divided into individual files per month. For auditors, the number of files made available per year has not been a problem so far.
Top questions
If you want to change the client number, or if you change the name or use the zero setting, then you must archive the stick(s) and use new ones. Accordingly, you need more archives.
Exception: In exceptional cases, we can act to convert stand-alone systems to site systems in such a way that the stick / sticks do not have to be renewed. This depends on the individual case and is subject to planning.
In Germany, a safety device (TSE) is to be introduced from 01.01.2020. Considerable penalties are to be expected for non-compliance. There is a non-complaint phase until 30.09.2020, during which this can take place later, but must be done immediately and as quickly as possible. Since the TSE is available for the Hypersoft POS system, there is no legal reason not to use it immediately now. The text indicates that you have already missed the fastest possible time. In addition to the threat of fines, you run the risk that your cash management may be rejected. In case we consider it necessary, we reserve the future alternative of stopping the POS system without TSE. Now please set up the TSE immediately.
We strongly recommend that you activate the TSE Online Archive. Otherwise, data loss may occur in the event of a defect or overflow of the TSE memory. Data loss is always to your detriment.
Questions about the Hypersoft program
The Hypersoft Servicepack 7 from 22.10.2019 is "TSE Ready". Install the available updates. If you continue to work with your outdated program version beyond 01.01.2020, your booking data will be written to the database in a format that may no longer comply with the law. This may mean that in future tax audits, which may contain accounting data from the last 10 years, can no longer be correctly evaluated and penalties may be imposed. For this critical reason, we will successively and automatically update all customer systems to our program version "Hypersoft Suite - SP7" during January 2020. It is planned to activate the signing of the TSE by hotfix from April 2020 - for this you must have ordered a TSE in time.
Questions on voucher requirements and reports
Hypersoft provides you with a special digital invoice directory with several variants that can cope with different requirements. You can be sure that your invoices will be produced in an attractive and practical way and, if you wish, even less paper will be required than before the Kassensicherungsverordnung. See details under .NoCOO - Digital Billing
The common Guest Check printers use a dot-matrix printing unit with a ribbon. This means that no QR code (readable for this purpose) can be generated. We cannot recommend to do without the QR code as things stand at present, and the TSE text alone would be too long for the standard guest check format. If you would like to continue using Guest Checks, we have evaluated laser printers with which you can even work very well with automatic paper feed and probably all guest check formats.
You can adjust the alignment of the TSE text. We have sample presentations and a manual for you here. Note: Before 30.09.2020, you can already reduce the receipt by using our online invoice directory. We will inform you about the completion in time with the announcements.
Reprinted Z-reports are just as tamper-proof as the originals, because in general Hypersoft uses a secured database to create the reports and also stores this data in full long before the introduction of the TSE. This also includes master data and information about their changes.
A HASH code system acts against attempts to change the existing transaction data by protecting the relevant information in its original state or by detecting manipulations. Subsequent changes to master data do not change the Z-report anyway, as it is created from the transaction data and the master information (such as tax rates) that is also saved in it. Thus, from our point of view, the output of the Z-report in the Hypersoft system is independent of the time and secure.
In our view, the need for Z-reports is obsolete in their function at the time. In the past, data was deleted with Z-reports and missing reports on them were therefore missing records, which is no longer true.
Questions on change of ownership or termination of business
Hypersoft offers you the opportunity for both. We cannot answer whether this is indicated in the respective case, as there can be many different constellations). The seller and the buyer should consult with their tax advisor. If in doubt, new TSE sticks are safer. The TSE online archive and a GDPdU follow-up agreement should also be used, if possible, 10 years after a sale or closure of a business. For further instructions, please see Cancellation of the TSE Online Archive.
Questions on TSE
An archiving concept is an important component when using TSEs. Hypersoft would like to offer two ways here. On the one hand, there is the Hypersoft TSE-Online-Archive, which takes care of archiving your TSE data. This is a convenient and very inexpensive solution.
If your Hypersoft TSE sticks sporadically fail or individual processes cannot be signed, this is probably due to an insufficiently stable power supply to the USB ports. Especially the "energy saving mode" of USB ports can lead to this unwanted behaviour. Depending on the hardware, this can be deactivated in the BIOS and/or the Windows energy-saving setting "Selective USB energy saving". Hardware purchased through Hypersoft already has the above settings. The TSE Error Report can be used to evaluate failures.
Check the USB port by inserting another USB stick (USB medium) into the same USB port and observe the reaction of your Windows operating system. With this test you exclude that the USB port is deactivated or defective. If your IT department has blocked the USB ports on the device, please contact your business department.
If you are using a USB network adapter, also use it to check whether a common USB stick is displayed at the destination PC.
Solution 1: Disconnect the TSE once and reconnect it. Afterwards, please restart the software. If that is not enough:
Solution 2: Switch off / switch on the PC (restarting is not sufficient, as the TSE must be de-energised once), possibly even the PC must be disconnected from the power supply if the USB port continues to be supplied with power after switching off (USB standby function).
The TSE sticks for Hypersoft recording systems (cash register systems) are issued exclusively via Hypersoft and are thus integrated into the security concept in such a way that the unnoticed exchange of unknown sticks is largely excluded. You can order the TSE sticks from Hypersoft or your vendor so that they appear in the device management dashboard. Hypersoft not only simply supplies the TSE sticks, but also integrates them securely into your device management. In addition, each stick is given a special Hypersoft seal to secure the TSE at the point of use, which is not available commercially.
The small TSE sticks have an internal memory, but there are many reasons for Hypersoft to provide you with a secure and practical transaction-based online archive. This is part of the overall concept, as is the registration in your device management and the integrated serial number assignment. See for details TSE Online Archive.
In a high-frequency business, fast response times are particularly important during peak periods. Too many bundles of several devices for one TSE can become critical precisely then.
At present, we would always recommend one TSE per POS system and, if necessary, one TSE per "group of mobile POS systems (per connector)" for security reasons in the case of high workloads and hardly any significant savings potential. It has to be weighed up whether saving one or more TSE is better than simplification through the rule of "one TSE per POS" and the associated security and maximum possible speed in the response behaviour of the entire signing process. The additional costs per TSE are very manageable over the planned period of use (for example 5 years).
In general, we recommend always connecting cash registers to a network. Even if we cannot yet confirm this with certainty, we assume that we will be able to support the cash registers in emergency operation at least with a daily network connection as standard. Please understand that we will only be able to comment on our services and technical conditions in this regard in the further course of the TSE implementation.
We currently prefer decentralized TSE sticks, or depending on the server, several directly on the shared local server. An overview of the TSEs and the relationships of the recording devices (cash registers and channels) to them will be possible via our possibilities in station management and device management.
Questions about hardware
Even though Microsoft strives to keep operating systems compatible over many years, not all new technologies can be compatible with old versions of Windows. Furthermore, the program version with activated TSE will require more power from the computer, which a current PC can provide and avoid waiting times. The issued TSE certificates require a secure operating system, which is not defined as secure without Windows updates. A later discarding of POS data during a check due to a not up-to-date operating system represents a disproportionately high risk for you. Note: New devices can also be more economical, and screens have become much better in recent years.
Questions on the reporting system
The date was postponed. You see Notification obligation pursuant to Section 146a (4) of the German Fiscal Code (AO).
Unfortunately there is no concrete information on this yet. The assumptions range from the analogue form, which is not yet available and must be sent to the respective tax office, to the possibility of offering a central (preferably digital) reporting office. If there are any news about this we will publish them here.
A TSE is assigned to a Hypersoft cash register (the license, not the device). The licence assigned to the station/location, the location and the TSE constitute the basic information for the fulfilment of your reporting obligation. Replacement according to current requirements "as in old times" is practically not possible in conformity with the law, as the cash register must be logged off and re-registered. In addition, there are many other consequences to be considered: when clients (owners/tax numbers) change, a new TSE would normally come into play, but this is not permitted, as a fund may not be assigned to several TSE (exception: claims and compensation). In addition, the cash register licenses of Hypersoft must be in the possession of the respective client, because the exchange between two companies is not permitted by Hypersoft and is also not supported by us. Please understand that we want to provide you and everyone else with the best possible legal basis for tax audits and must therefore decline this request.
Questions about webshops, delivery services, self order terminals
If the Cash Register Security Ordinance applies to you, it also applies to all of your company's recording systems. You cannot simply use tablets or other ordering systems and assume "at your own discretion" that these bookings are securely entered into the cash register system by your employees. The best way is to connect this system with Hypersoft and follow the instructions in the TSE with eSolutions and 3rd party integrations.
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