Item master Questions & Answers FAQ
Frequently asked questions about the item master

Hypersoft works here with a standardised source concept. One source, namely the item master, can be used for all channels. This concept fulfils the requirements of a modern POS system perfectly.

One of the most common causes is that the saleable option has been forgotten; without this option, the item is deliberately suppressed at the checkout. If you are working with Stock Management and several points of sale, the articles must also be assigned to the points of sale to which the tills are assigned. Then there are other possibilities such as incorrect assortment allocations in the item master or at the checkout. The easiest way to avoid errors is to create new item by copying existing articles, as all settings of functioning articles are adopted. If you work with several locations and a head office, items can also be set so that they are only available in certain locations, so that these errors can also occur.
Basic questions

Yes, this is easily possible, for example, use the sorting with product groups. Please read the chapter Sort - Order of the items.

The Item master has 2 x 32 characters of item bonus text. Depending on the device and settings, however, these texts may not be displayed in full. Create an individual concept as described in the section Item description and item receipt texts.

In the Use prices and price levelssection and the subtopics, you will find all the information, such as assigning more than one VAT rate to an item. Also read special features such as Fix value added tax and split
Special item questions

The Hypersoft system can be coupled with scale systemsSales scale /Check-Out scale). To sell individual items by weight you can use the unit sale, there you will find the description Special creation and booking of the scale items..

Create a standard query, e.g. with Rare, Medium, Well-Done and add it to the stock list. By the way, you can copy such items or just the queries. You can also define the query as a free attachment if you do not want to store the query for all items.
Questions about connections

The possibilities are manifold. Of course you can also use a Hypersoft webshop, or the Channel Manager to Lieferando, Wolt and many others. For own solutions or solutions from 3rd parties we offer the 3rd Party eSolution API.
Questions about item Queries (Modifier)

Yes, you can, for example, execute 3 scoops of ice cream from 20 flavours with a single query that is allowed three times. You see The query multiplier.

Yes, you can define a heading for queries that can be used at the POS or mobile POS, the web shop or the 3rd party connection. You see Use query headings.

Yes, you can use a sort number or drag and drop the order as described in the Free sorting of the queries section.

The last (or if only one also the only) query can be cancelled with Cancel. It is better for most cases to name a query "No selection" by using an appropriately named base item.
Questions about prices and taxes

Yes, this is planned and the possibilities are described in the section Set up function outside the house.

Yes, this is intended for combos, for example, and is explained in detail in the section Fix value added tax and split.

There are many solutions to this question. A quick solution would be to create a price level for this. When creating a price level, you can enter a calculation formula for the automatic calculation. This adjusts prices as desired and even rounds them off. You activate this price level for the respective use manually, automatically with the event manager at a special date, or make it your standard. With the table editing of the Item Master you can also quickly adjust these prices per item manually.
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