Online order at ePOS
The qualitative coordination of orders with the POS system is crucial for the quality and resilience of the digital part of your business model. It would be just as wrong to prioritize all online orders as it would be wrong not to give them the same technical possibilities that a leading POS system can offer your company.
With the online order function of the Hypersoft POS system, we offer you the solution for all channels, including our 3rd parties for eCommerce Self-Order Terminals SOT, delivery service channel managers as well as the Hypersoft app, the web shop and the eCommerce Self-Order Kiosk (SOT) kiosk). All orders from these sources can be securely checked in and seamlessly harmonized with your Quick-Service and Full-Service catering services. Of course, the externally entered bookings are stored in Hypersoft in compliance with the law, like all POS bookings, and integrated into the daily accounting.
Components and wording of the online order...
Online Order at POS refers to the visible dialogue for the POS workflow; the Online Order Connector is a programme for data exchange that operates in the background. The term Configure Online Order stands for the possibility of setting up the Online Order Connector, for which it has visible setting areas as described under Configure Online Order.
Online Order Channels Overview
Overview and type of connection.
| Portal or service | Main channel | Sub-channel |
| banquet professional | Hypersoft Partner | banquet professional |
| Deliverect: Deliveroo | Deliverect *1 | Deliveroo |
| Deliverect: Delivery Hero | Deliverect *1 | Delivery Hero |
| Deliverect: Food Panda | Deliverect *1 | Food Panda |
| Deliverect: Just Eat | Deliverect *1 | Just Eat |
| Deliverect: Lieferando | Deliverect *1 | Takeaway Com |
| Deliverect: Uber Eats | Deliverect *1 | Uber Eats |
| Igetnov | Hypersoft Partner | Igetnov |
| SimplyDelivery (on request) | Hypersoft Partner | SimplyDelivery |
| smoothr | Hypersoft Partner | smoothr |
| Webshop (Hypersoft) | hypersoft | Webshop 2.0 |
| Voucher Shop (web vouchers) | hypersoft | Webshop 2.0 only voucher |
| Yoordi | Hypersoft Partner | Appetita/Yoordi |
| Free interface 1 | hypersoft | "-" |
| Free interface 2 | Deliverect *1 | Generic Channel |
| Hypersoft Call Monitor | Hypersoft | POS Acceptance |
| Hypersoft customer process | Hypersoft | POS Acceptance |
All 3rd party connected portals and services require a contract with you.
*1 = Requires a contract with Deliverect. If the desired portal is listed in Deliverect but not here, please check the integration status with Hypersoft, as not all Deliverect compatible portals can be automatically supported as a sub-channel.
Online order functions by channels
Tabular overview of components and functions of our eCommerce Partner and Hypersoft programs. Hypersoft uses the same interfaces as our partner companies, but each one decides the scope of the supported services on its own, so we will give you an overview here and a further function comparison in the eCommerce App section:
| Functions and Software | Deliverect | Hypersoft Shop | Yoordi | ||
| Item blocking list to Shop *1 *2 | no | yes | not known | yes | not known |
| Call monitor and interface | compatible | compatible | compatible | compatible | compatible |
| Add orders at the location | compatible | compatible | compatible | compatible | compatible |
| Image channel support | yes | yes | no | yes | no |
| Completion time from POS | yes | (wait...) | not known | not known | not known |
| Fibu accounts per channel | yes | yes | yes | yes | yes |
| Use customer data at POS *4 | yes | yes | not known | not known | not known |
| Onfleet Delivery Platform | yes | yes | not known | not known | not known |
| Online Order Interface *a | yes | yes | in the pipeline | yes | in the pipeline |
| Price level per channel | yes | yes | not known | not known | not known |
| Price level per customer | no | yes | no | no | no |
| Discounts item-specific *6 | no | yes | no | no | no |
| Flat-rate discounts *6 | yes | no | no | no | no |
| Book and automatically allocate discounts | yes | yes | not known | not known | not known |
| Service and delivery costs | yes | yes | not known | not known | not known |
| Assortments from components | no | yes | not known | not known | not known |
| Sub-queries and sub-components | no | yes | not known | not known | not known |
| Texts as long information per item | yes | yes | not known | not known | not known |
| Text control per location | yes | yes | not known | not known | not known |
| Texts in queries freely definable | yes | yes | yes | yes | yes |
| Availability item to Shop *1 *3 | no | yes | no | no | no |
| Lead times to Shop *1 | yes | yes | no | no | no |
| Web voucher sales *1 | no | yes | no | no | no |
*1 = Matching is done using multiple settings while Control of the lead time for Deliverect orders or Process orders on subsequent days.
*2 = If an item is sold that is on the blacklist at the time of shopping cart processing, it will still be posted.
*3 = The stocks of the availability items will be reduced with the number of the affected items, but in this case the booking will not be prevented even if the stock is not sufficient. This means that if the stock of items is not sufficient in the meantime (between intervals, selection in the shop and check-out), the booking will still be made and the stock will be negative. In order to avoid disappointment of the orderer, you can define an additional number of items as a safety margin at item availability in the Hypersoft Shop, which will block the item in the shop before.
*4 = When the shopping cart is retrieved, the customer information or address is checked and, depending on the specifications, a customer, a guest order or even a customer with a different delivery address is stored in the process.
*5 = The service and delivery costs are stored as item allocation in the setting and, if necessary, are also entered in the system. then posted together with the shopping cart.
*6 = Unlike the cash entries, these discounts cannot be subsequently changed to protect the system logic at the cash register.
The price levels to be applied are defined in the portal and, depending on the type of order, are already applied in Webshop 2.0. A different price level from the customer data can also be applied.
*a = The standard Hypersoft eCommerce interface is connected to the Online Order Programme and partner companies can use this.
no status = The function is new and the 3rd parties can implement it As soon as this is done, it will be tested and entered with "yes" here.
Licensing Online Order
Depending on which channels you use, licences are required or included in the Hypersoft products that use Online Order (Webshop, Self Order terminal and others). Please see IF 01: eCommerce and App Integrationfor details. As a basis for using the Online Order, you use a Hypersoft POS Full-Service or Hypersoft POS Quick-Service licence.
Further documentation:
Things to note about Online Order
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