eSolutions Self-Order Kiosk (SOT)

The Hypersoft Self-Order Terminal SOT (or Self Order Kiosk) allows your customers to place orders via touchscreen and is fully integrated into Hypersoft eSolutions. The innovative service and sales concept really does enable anyone interested to digitise this area quickly and with customer loyalty.

Self Order Terminal (Kiosk) Functions

Functions and Links	status
Number of SOTs per POS system	unlimited
Protection against misuse	yes
Age verification	yes
item blacklist	yes
Out of Service Status	yes
Evaluations in all Hypersoft reports (also Live Report)	yes
Item master automatically synchronized (including queries, allergens, images, ingredients, detailed texts and prices)	yes
Item master offers different from the POS system but still synchronous	yes
Automatic or confirmed order entry adjustable	yes
Presence check of the user	yes
BFSG Barrier-free SOT ordering	yes
Welcome screen	yes
Inventory management integrated, can be extended by goods management	yes
Order overview in real time	yes
Automate operating mode via timer	yes
BFSG Accessibility Reinforcement Act taken into account	yes
Closed loop payment systems supported	yes
couponing	yes
Printers with operational reliability for direct customer contact	yes
Recommendations and up selling	yes
Digital invoice receipt with NoCOO incl. trader receipt list	yes
DIY - all variable content easily configurable by yourself	yes
Menus as small medium large through recipe chaining	yes
Modifier through queries and Sub-queries	yes
opening hours	yes
Outdoor devices	yes
Issue pager for notification	yes
Pledge Management	yes
Pick-up monitor (optional)	yes
Price level and product ranges for in-store and out-of-home can be set separately	yes
Service call for users of the SOT	yes
Signing with TSE (D) and RKSV (AU)	yes
Languages: Extensive foreign language support for users	yes
Start screen with slideshow or video individually configurable	yes
Fault messages are redirected to POS system	yes
Cancellation (also from giropay) from the POS payment terminal	yes
Remote support via Remote Commander	yes
Superhero function	yes
Payments with cross-location terminal sharing (refund possible at POS)	yes
TAGs and features as user filters	yes
Upselling with product group recommendations	yes
Automatically control item availability	yes
Advertising banner by order type, language, day of the week and time of day	yes
Payment and post-processing possible at POS (also exclusive)	yes
Payment terminals integrated (one provider for all cashless payments)	yes
Payment terminal with Apple Pay and Google Pay	yes
Payment terminals Third-party devices possible (on request)	m.E.
Age verification	no
DigiPager / ePing	no
Select table numbers at the SOT	no
Participation in the Bonus System/ Redeem Benefit	no
Payment by web voucher	in planning
Event manager / Switching price levels	in planning

m.E. = With restrictions. Depending on the payment terminal provider and integration procedure, functions such as giropay voids may not be supported from the POS.

Best Practice on eSolutions

Best practice Type	Best Practice Theme
Master data maintenance	Best practice for article master data for eSolutions
Master data maintenance	Best practice for images in different eSolutions areas
Marketing & SEO	Best Practice Your own shop URL
Marketing	Best Practice: Presenting your performance on digital channels
Marketing & Revenue	Best Practice Extension of Price-Range with Couponing
Customer satisfaction and workflow	Best Practice Use Superhero Function for Collection
Operations	Best practice for handling eSolution payments
Operations	Cancellations with integrated eSolutions
Operations	Introduce Best Practice In-House Order in your business
Payments	Best practice eSolutions payment methods and warning against errors with smartphone payment!
NoCOO Digital Billing
Workflow & Marketing	Best Practice SB Billing Address from User
Workflow & Marketing	Best Practice SB Enabling Online Payments
Self Order Kiosk (SOT)
Operations	Best Practice: Which lead time on the Near End Sensor paper is relevant for you...

SOT Information for Administrators

The integration of the SOT at the site is based on the mPOS system. This allows most of the communication to be done on site. Each SOT and each of the integrated payment terminals shall be connected to the POS server via a LAN.

A derivative of the Hypersoft webshop operates on the SOT and is optimised and tested for use as a SOT exclusively for Google Chrome Browser. Thus, this web browser must be available in a current widespread version in order to call up the programme. At the start of the SOT, the latest item and marketing data information is retrieved from the Hypersoft Portal. From then on, until the next restart, the SOT will simply work together with the local POS system without Internet access (however, a stable Internet connection should always be available).

The Online Order Connector must be set up and activated.

The Hypersoft Remote Commander is also available as standard for service work on the SOT.

Duty of supervision (also) with payment terminals...

Although the SOTs and the standard payment terminals are intended for self-service by their customers, they are not intended to be operated unattended. See also Supervision and safety regulations with payment terminals.

Protection against technical misuse...

The integrated PC technology and browsers are usually not protected in an all-encompassing way.

The tablet mode of Windows must be deactivated, otherwise an input keyboard can be called up on the screen with gestures.

In addition, you can make further requirements for your IT security in consultation with Hypersoft Support if necessary. In general, for this reason too, the protective SOT software for administrators was not circumvented and the Remote Commander was optimised for processing the SOTs.

Technical data...

Questions about dimensions, brackets and customisation options are dealt with in the Hardware overview section.

SOT Licensing

The self-order terminal is provided with a SOT licence per device. Especially in connection with a Hypersoft webshop, the set-up and use is very simple as it is largely congruent. The licence requires an existing CloudBOX for the site.

The setup is done without SQL via the "ClouCompanionSetup programme". The start takes place automatically via the Terminal Commander. The setup requires an existing SOT licence and is described in detail in the section SOT Onboarding at the POS.

No Actian SQL licence required.

Further documentation: eSolutions Self Order Kiosk (SOT) licences

Planned maintenance times and system availability

Please note that our servers are temporarily unavailable every first Wednesday of the month between 03:00 and 05:00 (CET) due to planned maintenance and system updates. We ask for your understanding for these necessary measures to ensure system stability.

Virtual machines (VMs) of your eSolutions

All customers who use Hypersoft eSolutions (such as APP or Webshop) have their own virtual machine (VM). To carry out security updates and system maintenance, these VMs are checked every third Wednesday of the month between 04:00 and 07:00 (CET).

During this period, there may be temporary restrictions or interruptions to the availability of your eSolutions.

We thank you for your understanding - these measures serve the security and reliability of your systems.

Since the SOT works without a server, you can keep it running during these times. If you restart the SOT exactly during the maintenance time specified here, it may not work. If the SOT is blocked by this, restart it later.

Further documentation:

Data basis for catering webshops

Things to note about the SOT

BFSG Barrier-free SOT ordering

SOT / Kiosk devices

SOT Onboarding

SOT Onboarding at the POS

SOT from a user perspective

SOT with Closed Loop System

SOT with pager

SOT Questions & Answers FAQ

Back to the parent page: eSolution Webshops