eSolutions Self-Order Kiosk (SOT)

The Hypersoft Self-Order Terminal SOT (or Self Order Kiosk) allows your customers to place orders via touchscreen and is fully integrated into Hypersoft eSolutions. The innovative service and sales concept really does enable anyone interested to digitise this area quickly and with customer loyalty.

Self Order Terminal (Kiosk) Functions

Functions and Links	status
Number of SOTs per POS system	unlimited
Protection against misuse	✅
Age verification	✅
item blacklist	✅
Out of Service Status	✅
Evaluations in all Hypersoft reports (also Live Report)	✅
Item master automatically synchronized (including queries, allergens, images, ingredients, detailed texts and prices)	✅
Item master offers different from the POS system but still synchronous	✅
Automatic or confirmed order entry adjustable	✅
Presence check of the user	✅
BFSG Barrier-free SOT ordering	✅
Welcome screen	✅
Inventory management integrated, can be extended by goods management	✅
Order overview in real time	✅
Automate operating mode via timer	✅
BFSG Accessibility Reinforcement Act taken into account	✅
Closed loop payment systems supported	✅
couponing	✅
Printers with operational reliability for direct customer contact	✅
Recommendations and up selling	✅
Digital invoice receipt with NoCOO incl. trader receipt list	✅
DIY - all variable content easily configurable by yourself	✅
Menus as small medium large through recipe chaining	✅
Modifier through queries and Sub-queries	✅
opening hours	✅
Outdoor devices	✅
Issue pager for notification	✅
Pledge Management	✅
Pick-up monitor (optional)	✅
Price level and product ranges for in-store and out-of-home can be set separately	✅
Service call for users of the SOT	✅
Signing with TSE (D) and RKSV (AU)	✅
Languages: Extensive foreign language support for users	✅
Start screen with slideshow or video individually configurable	✅
Fault messages are redirected to POS system	✅
Cancellations (also from giropay) from the POS payment terminal	✅
Remote support via Remote Commander	✅
Superhero function	✅
Payments with cross-location terminal sharing (refund possible at POS)	✅
TAGs and features as user filters	✅
Upselling with product group recommendations	✅
Automatically control item availability	✅
Advertising banner by order type, language, day of the week and time of day	✅
Payment and post-processing possible at POS (also exclusive)	✅
Payment terminals integrated (one provider for all cashless payments)	✅
Payment terminal with Apple Pay and Google Pay	✅
Payment by web voucher	✅
DigiPager / ePing	❌
Select table numbers at the SOT	❌
Event manager / Switching price levels	in planning

m.E. = With restrictions. Depending on the payment terminal provider and integration procedure, functions such as giropay cancellations may not be supported from the POS.

Best Practice on eSolutions

Best Practice Categories	Best Practice Theme
eSolutions in general
Onboarding, customer satisfaction	External login (social login)
Data maintenance, customer satisfaction	Best practice: Structuring item data sensibly with eSolutions
Data maintenance	Best practice: optimise images specifically for different eSolutions channels
Marketing & SEO	Best practice: Use your own shop URL
Marketing	Best practice: Staging your offer in a contemporary and effective way
Marketing & Revenue	Best practice: Expanding the price strategy through price range & couponing
Workflow, customer satisfaction	Best practice: Superhero function for emotional pick-up
Workflow, customer satisfaction	Best practice: Actively manage article availability
Operations	Best practice for handling eSolution payments
Operations	Best practice: Correctly process cancellations from 3rd party or shop systems
Operations	Best practice: Successfully introducing in-house ordering in your company
Payments	Best practice: Guaranteed success with PayPal
NoCOO Digital Billing
Workflow & Marketing	Best practice: Enter billing address via self-service (NoCOO)
Workflow & Marketing	Best practice: Enabling self-service online payments - faster, more modern, more efficient
Self Order Kiosk (SOT)
Operations	Best practice: The right lead time for the paper near-end sensor

SOT Licensing

The Self Order Terminal is licensed as a touchpoint in the ePOS licence model.

Further topics: Licences for the Hypersoft ePOS model

SOT Information for Administrators

The integration of the SOT at the site is based on the mPOS system. This allows most of the communication to be done on site. Each SOT and each of the integrated payment terminals shall be connected to the POS server via a LAN.

A derivative of the Hypersoft webshop operates on the SOT and is optimised and tested for use as a SOT exclusively for Google Chrome Browser. Thus, this web browser must be available in a current widespread version in order to call up the programme. At the start of the SOT, the latest item and marketing data information is retrieved from the Hypersoft Portal. From then on, until the next restart, the SOT will simply work together with the local POS system without Internet access (however, a stable Internet connection should always be available).

The Online Order Connector must be set up and activated.

The Hypersoft Remote Commander is also available as standard for service work on the SOT.

Duty of supervision (also) with payment terminals...

Although the SOTs and the standard payment terminals are intended for self-service by their customers, they are not intended to be operated unattended. See also Supervision and safety regulations with payment terminals.

Protection against technical misuse...

The integrated PC technology and browsers are usually not protected in an all-encompassing way.

The tablet mode of Windows must be deactivated, otherwise an input keyboard can be called up on the screen with gestures.

In addition, you can make further requirements for your IT security in consultation with Hypersoft Support if necessary. In general, for this reason too, the protective SOT software for administrators was not circumvented and the Remote Commander was optimised for processing the SOTs.

Technical data...

Questions about dimensions, brackets and customisation options are dealt with in the Hardware for Hypersoft section.

Note on server maintenance and interruptions (below):

Since the SOT works without a server, you can keep it running during these times. If you restart the SOT exactly during the maintenance time specified here, it may not work. If the SOT is blocked by this, restart it later.

Planned maintenance times and system availability

Please note that our servers are temporarily unavailable every first Wednesday of the month between 03:00 and 05:00 (CET) due to planned maintenance and system updates. We ask for your understanding for these necessary measures to ensure system stability.

Virtual machines (VMs) of your eSolutions

All customers who use Hypersoft eSolutions (such as APP or Webshop) have their own virtual machine (VM). To carry out security updates and system maintenance, these VMs are checked every third Wednesday of the month between 04:00 and 07:00 (CET).

During this period, there may be temporary restrictions or interruptions to the availability of your eSolutions.

We thank you for your understanding - these measures serve the security and reliability of your systems.

Further topics:

Data basis for catering webshops

Things to note about the SOT

BFSG Barrier-free SOT ordering

SOT / Kiosk devices

SOT Onboarding

SOT Onboarding at the POS

SOT from a user perspective (new)

SOT from a user perspective (product groups above)

SOT with Closed Loop System

SOT with pager

SOT Questions & Answers FAQ

Back to the overarching topic: eSolution Webshops