eBooking Reservations
Hypersoft Reservation powered by aleno
Hypersoft Reservation acts as an interface in the Hypersoft Portal between the Hypersoft POS systems and connected third-party reservation solutions such as aleno or OpenTable. These integrations will continue to be supported and actively developed.
❌ No new installations without a partner connection
New installations that work exclusively with the Hypersoft reservation (without a connected partner) are currently no longer being carried out. No support or further development is provided for this independent use.
✅ Recommendation for existing users
If you are currently using Hypersoft Reservation without a connection to aleno or OpenTable, we strongly recommend adding one of these integrated platforms to the solution. This is the only way you can continue to benefit from a fully supported reservation system.
Technology and workflow in connection with aleno...
The integration of Hypersoft Reservation in the Hypersoft POS system is extensive and practically designed. By using the interface to aleno, you are able to forward reservations with the aleno system directly to Hypersoft and use them at the POS as in the portal. Customer data is synchronised between the two systems by means of a webhook procedure, so that both systems always have up-to-date customer data.
The reservations and customer data appear in the Hypersoft portal as well as in the aleno system. You get a unique combination and competence link from the aleno and Hypersoft worlds.
Reservation functions in the Hypersoft system
| Functions and Links |
Powered by
|
OpenTable interface
|
| Number of tables |
unlimited |
OpenTable internal |
| Areas are supported | ✅*1 *2 | OpenTable internal |
| Transfer booking data to the reservation | ✅ | OpenTable internal |
| Dashboard (live analysis) | ✅*1 *2 | OpenTable internal |
| Request eMail confirmations (optional) | ✅*1 *2 | OpenTable internal |
| E-mail confirmations positive / negative | ✅*1 *2 | OpenTable internal |
| eMail for changes and Cancellations | ✅*1 *2 | OpenTable internal |
| eMail before request confirmation | ✅*1 *2 | OpenTable internal |
| Automate email reminders | ✅*1 *2 | OpenTable internal |
| Graphical tableoverview (POS) | ✅*1 | OpenTable internal |
| Creating a graphical table overview | ✅*2 | OpenTable internal |
| Group reservations | ✅*1 *2 | OpenTable internal |
| History of Changes | ✅*2 | OpenTable internal |
| Channel management (reservation channel) | - | OpenTable internal |
| Customer data synchronised with Hypersoft customer base | ✅*1 *2 | OpenTable internal |
| Customer data across locations | ✅*1 *2 | OpenTable internal |
| Customer data at the POS | ✅*1 | OpenTable internal |
| Customer information of the item bookings | j✅ | OpenTable internal |
| Customer self-registration online (optional) | ✅*1 *2 | OpenTable internal |
| Limit for online requests with message dropout | ✅*2 | OpenTable internal |
| mPOS support | ✅ | OpenTable internal |
| No Show Identification | ✅*2 | OpenTable internal |
| Place (optional with Drag & Drop) | ✅*1 *2 | OpenTable internal |
| POS interface | ✅*1 | OpenTable internal |
| POS processing | ✅*1 | OpenTable internal |
| POS area support | ✅*1 | OpenTable internal |
| POS recording | ✅*1 | OpenTable internal |
| POS Widget | ✅ | OpenTable internal |
| reservation book | ✅*2 | OpenTable internal |
| Language support German / English (for reservers) | ✅*1 *2 | OpenTable internal |
| Tabular reservation overview | ✅*1 *2 | OpenTable internal |
| Sliding tables together (table compound) | ✅*2 | OpenTable internal |
| lead time optimization | ✅*2 | OpenTable internal |
| Walk-ins automatically become check-ins | ✅*1 | OpenTable internal |
| Widget for your homepage | ✅*2 | OpenTable internal |
| Recurring reservations (repetitions) | ✅*2 | OpenTable internal |
| waiting list | ✅*2 | OpenTable internal |
| 3rd party API available for your integration | - | OpenTable internal |
|
With aleno in addition: |
|
|
| Deposits for reservations |
possibly possible in the future |
|
| Integrated Business Intelligence |
✅*2 |
|
| Multi-property installation (several aleno IDs at one location) | ✅*2 | |
| Ticketing |
✅*2 |
|
|
With OpenTable in addition: |
|
|
| Data from Hypersoft is transmitted to OpenTable for evaluation | OpenTable internal |
m.E. = with restrictions
N/A = Not yet provided, or not available or unknown.
in my opinion = with restrictions (for example, functions with aleno are not supported in the same way at POS and mPOS).
*1 = The function is also available with Hypersoft when using aleno integration.
*2 = The function is given in aleno and is compatible or synchronous.
Best Practice Directory on Reservations
| Best practice Type | Best Practice Theme |
|---|---|
| strategy | Best practice: Working successfully with reservation programmes |
| strategy | Best practice: The right lead time for reservations |
| Marketing | Best practice: Targeted promotion of evaluations with aleno |
| Workflow optimisation | Best practice: Turn walk-ins into check-ins |
Planned maintenance times and system availability
Please note that our servers are temporarily unavailable every first Wednesday of the month between 03:00 and 05:00 (CET) due to planned maintenance and system updates. We ask for your understanding for these necessary measures to ensure system stability.
Virtual machines (VMs) of your eSolutions
All customers who use Hypersoft eSolutions (such as APP or Webshop) have their own virtual machine (VM). To carry out security updates and system maintenance, these VMs are checked every third Wednesday of the month between 04:00 and 07:00 (CET).
During this period, there may be temporary restrictions or interruptions to the availability of your eSolutions.
We thank you for your understanding - these measures serve the security and reliability of your systems.
Further topics:
Noteworthy information on reservations