eBooking Reservations
Hypersoft Reservation powered by aleno
The eSolutions reservations offer you different possibilities to work with reservations.
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Using the Hypersoft Basic Reservation 2.0, ideal for small and medium requirements.
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The complementary use of aleno's reservation system, which was integrated into Hypersoft in cooperation with aleno and the data from Hypersoft are transferred to aleno. With this solution, we combine one of the leading reservation systems with the Hypersoft system landscape.
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The planned extension to other established reservation systems (*1) in the future
Technology and workflow in connection with aleno...
The integration of Hypersoft Reservation in the Hypersoft POS system is extensive and practically designed. By using the interface to aleno, you are able to forward reservations with the aleno system directly to Hypersoft and use them at the POS as in the portal. Customer data is synchronised between the two systems by means of a webhook procedure, so that both systems always have up-to-date customer data.
The reservations and customer data appear in the Hypersoft portal as well as in the aleno system. You get a unique combination and competence link from the aleno and Hypersoft worlds.
Possibilities for reservations at the point of sale
This example shows that you work with the Hypersoft reservation system, with aleno, or with OpenTable, whereby the Hypersoft reservation system acts as a gateway in all variants.
Reservation functions in the Hypersoft system
| Functions and Links |
Hypersoft Basic Reservation 2.0 |
Powered by
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OpenTable interface
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| Number of tables | approx. 200 |
unlimited |
Hypersoft base |
| Areas are supported | yes | yes*1 *2 | Hypersoft base |
| Transfer booking data to the reservation | no | yes | Hypersoft base |
| Dashboard (live analysis) | yes | yes*1 *2 | Hypersoft base |
| Request eMail confirmations (optional) | yes | yes*1 *2 | Hypersoft base |
| E-mail confirmations positive / negative | yes | yes*1 *2 | Hypersoft base |
| eMail for changes and Cancellations | yes | yes*1 *2 | Hypersoft base |
| eMail before request confirmation | yes | yes*1 *2 | Hypersoft base |
| Automate email reminders | yes | yes*1 *2 | Hypersoft base |
| Graphical tableoverview (POS) | yes | yes*1 | Hypersoft base |
| Creating a graphical table overview | N/A | yes*2 | Hypersoft base |
| Group reservations | no | yes*2 | Hypersoft base |
| History of Changes | yes | yes*1 *2 | Hypersoft base |
| Channel management (reservation channel) | yes | - | Hypersoft base |
| Customer data synchronised with Hypersoft customer base | yes | yes*1 *2 | Hypersoft base |
| Customer data across locations | yes | yes*1 *2 | Hypersoft base |
| Customer data at the POS | yes | yes*1 | Hypersoft base |
| Customer information of the item bookings | no | yes | Hypersoft base |
| Customer self-registration online (optional) | yes | yes*1 *2 | Hypersoft base |
| Limit for online requests with message dropout | yes | yes*2 | Hypersoft base |
| mPOS support | yes in my opinion | yes | Hypersoft base |
| No Show Identification | yes | yes*2 | Hypersoft base |
| Place (optional with Drag & Drop) | yes | yes*1 *2 | Hypersoft base |
| POS interface | yes | yes*1 | Hypersoft base |
| POS processing | yes | yes*1 | Hypersoft base |
| POS area support | yes | yes*1 | Hypersoft base |
| POS recording | yes | yes*1 | Hypersoft base |
| POS Widget | yes | yes | Hypersoft base |
| reservation book | yes | yes*2 | Hypersoft base |
| Language support German / English (for reservers) | yes | yes*1 *2 | Hypersoft base |
| Tabular reservation overview | yes | yes*1 *2 | Hypersoft base |
| Sliding tables together (table compound) | yes | yes*2 | Hypersoft base |
| lead time optimization | yes | yes*2 | Hypersoft base |
| Walk-ins automatically become check-ins | yes | yes*1 | Hypersoft base |
| Widget for your homepage | yes | yes*2 | Hypersoft base |
| Recurring reservations (repetitions) | no | yes*2 | Hypersoft base |
| waiting list | yes | yes*2 | Hypersoft base |
| 3rd party API available for your integration | - | - | |
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With aleno in addition: |
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| Deposits for reservations | - |
possibly possible in the future |
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| Integrated Business Intelligence | - |
yes*2 |
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| Multi-property installation (several aleno IDs at one location) | - | yes*2 | |
| Ticketing | - |
yes*2 |
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With OpenTable in addition: |
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| Data from Hypersoft is transmitted to OpenTable for evaluation | OpenTable |
m.E. = with restrictions
N/A = Not yet provided, or not available or unknown.
in my opinion = with restrictions (for example, functions with aleno are not supported in the same way at POS and mPOS).
*1 = The function is also available with Hypersoft when using aleno integration.
*2 = The function is given in aleno and is compatible or synchronous.
Best Practice Directory on Reservations
| Best practice Type | Best Practice Theme |
|---|---|
| strategy | Best practice with reservation programmes for your success |
| Marketing | Best practice for ratings with aleno reservation |
| Workflow optimisation | Turning best practice walk-ins into check-ins |
| strategy | Noteworthy information on reservations |
| organization | Best Practice with Concurrent and Limit in Hypersoft Reservation |
Licences for the use of aleno with Hypersoft
The use of one of the reservations requires an existing licence Hypersoft Customer Base 2.0. A corresponding POS licence is required for use with Hypersoft POS, the connection of both programmes is included in the reservation. The reservation contains all described functions and is offered as a /SaaS licence.
More information on how to use Hypersoft Reservation with the Hypersoft POS: Hypersoft reservation licence
More information about using the aleno reservation with the Hypersoft POS: Hypersoft reservation powered by aleno licences
Version change from previous versions
The previous version, MOBILE PEOPLE Reservation, will be completely deactivated on 1 December 2023 and customers will have to switch to Hypersoft Reservation or Hypersoft Reservation powered by aleno by then.
Planned maintenance times and system availability
Please note that our servers are temporarily unavailable every first Wednesday of the month between 03:00 and 05:00 (CET) due to planned maintenance and system updates. We ask for your understanding for these necessary measures to ensure system stability.
Virtual machines (VMs) of your eSolutions
All customers who use Hypersoft eSolutions (such as APP or Webshop) have their own virtual machine (VM). To carry out security updates and system maintenance, these VMs are checked every third Wednesday of the month between 04:00 and 07:00 (CET).
During this period, there may be temporary restrictions or interruptions to the availability of your eSolutions.
We thank you for your understanding - these measures serve the security and reliability of your systems.
Further documentation:
Noteworthy information on reservations