eBooking reservations
Hypersoft Reservation powered by aleno
The eSolutions reservations offer you different possibilities to work with reservations.
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Using the Hypersoft Basic Reservation 2.0, ideal for small and medium requirements.
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The complementary use of aleno's reservation system, which was integrated into Hypersoft in cooperation with aleno and the data from Hypersoft are transferred to aleno. With this solution, we combine one of the leading reservation systems with the Hypersoft system landscape.
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The planned extension to other established reservation systems (*1) in the future
Technology and workflow in connection with aleno...
The integration of Hypersoft Reservation in the Hypersoft POS system is extensive and practically designed. By using the interface to aleno, you are able to forward reservations with the aleno system directly to Hypersoft and use them at the POS as in the portal. Customer data is synchronised between the two systems by means of a webhook procedure, so that both systems always have up-to-date customer data.
The reservations and customer data appear in the Hypersoft portal as well as in the aleno system. You get a unique combination and competence link from the aleno and Hypersoft worlds.
Possibilities for reservations at the point of sale
This example shows that you work with the Hypersoft reservation system or with aleno, in which case the Hypersoft reservation system only acts as a gateway. In both configurations, a bidirectional data exchange takes place between the source POS and the reservation channel.
Reservation functions in the Hypersoft // system
| Functions and Links |
Reservation Basis 2.0 |
Powered by
|
| Number of tables | approx. 200 |
unlimited |
| Areas are supported | yes | yes*1 *2 |
| Transfer booking data to the reservation | no | yes |
| Dashboard (live analysis) | yes | yes*1 *2 |
| Request eMail confirmations (optional) | yes | yes*1 *2 |
| E-mail confirmations positive / negative | yes | yes*1 *2 |
| eMail for changes and Cancellations | yes | yes*1 *2 |
| eMail before request confirmation | yes | yes*1 *2 |
| Automate email reminders | yes | yes*1 *2 |
| Graphical tableoverview (POS) | yes | yes*1 |
| Creating a graphical table overview | N/A | yes*2 |
| Group reservations | no | yes*2 |
| History of Changes | yes | yes*1 *2 |
| Channel management (reservation channel) | yes | - |
| Customer data synchronised with Hypersoft customer base | yes | yes*1 *2 |
| Customer data across locations | yes | yes*1 *2 |
| Customer data at the POS | yes | yes*1 |
| Customer information of the item bookings | no | yes |
| Customer self-registration online (optional) | yes | yes*1 *2 |
| Limit for online requests with message dropout | yes | yes*2 |
| mPOS support | yes in my opinion | yes |
| No Show Identification | yes | yes*2 |
| Place (optional with Drag & Drop) | yes | yes*1 *2 |
| POS interface | yes | yes*1 |
| POS processing | yes | yes*1 |
| POS area support | yes | yes*1 |
| POS recording | yes | yes*1 |
| POS Widget | yes | yes |
| reservation book | yes | yes*2 |
| Language support German / English (for reservers) | yes | yes*1 *2 |
| Tabular reservation overview | yes | yes*1 *2 |
| Sliding tables together (table compound) | yes | yes*2 |
| lead time optimization | yes | yes*2 |
| Walk-ins automatically become check-ins | yes | yes*1 |
| Widget for your homepage | yes | yes*2 |
| Recurring reservations (repetitions) | no | yes*2 |
| waiting list | yes | yes*2 |
| 3rd party API available for your integration | - | - |
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With aleno in addition: |
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| Deposits for reservations | - |
possibly possible in the future |
| Integrated Business Intelligence | - |
yes*2 |
| Multi-property installation (several aleno IDs at one location) | - | yes*2 |
| Ticketing | - |
yes*2 |
m.E. = with restrictions
N/A = Not yet provided, or not available or unknown.
in my opinion = with restrictions (for example, functions with aleno are not supported in the same way at POS and mPOS).
*1 = The function is also available with Hypersoft when using aleno integration.
*2 = The function is given in aleno and is compatible or synchronous.
Best Practice Directory on Reservations
| Best practice Type | Best Practice Theme |
|---|---|
| strategy | Best practice with reservation programmes for your success |
| Marketing | Best practice for ratings with aleno reservation |
| Workflow optimisation | Turning best practice walk-ins into check-ins |
| strategy | Noteworthy information on reservations |
| organization | Best Practice with Concurrent and Limit in Hypersoft Reservation |
Licences for the use of aleno with Hypersoft
The use of one of the reservations requires an existing licence Hypersoft Customer Base 2.0. A corresponding POS licence is required for use with Hypersoft POS, the connection of both programmes is included in the reservation. The reservation contains all described functions and is offered as a /SaaS
Software as a Service. This license is not transferred or left, but billed for the period of use (usually monthly). At Hypersoft, SaaS also includes updates and support. licence.
More information on how to use Hypersoft Reservation with the Hypersoft POS: Hypersoft reservation licence
More information about using the aleno reservation with the Hypersoft POS: Hypersoft reservation powered by aleno licences
Version change from previous versions
The previous version, MOBILE PEOPLE Reservation, will be completely deactivated on 1 December 2023 and customers will have to switch to Hypersoft Reservation or Hypersoft Reservation powered by aleno by then.
Maintenance and Down Time
Maintenance and downtime of the Hypersoft servers
Please understand that our servers from www.myhypersoft.de are not available every first Tuesday of the month between 3:00 and 5:00 due to maintenance and updates.
Maintenance and downtime of your Virtual Machines (VMs)
Due to security updates and maintenance work, we check all customer server VMs on every third Wednesday of the month between 04:00 and 07:00 (every APP or webshop customer has their own VM with us). During this time, your eSolutions may be sporadically unavailable.
Further documentation:
Noteworthy information on reservations