eSolutions Basic Information

Hypersoft eSolutions - Digitalisation rethought

Digitalisation is changing gastronomy and retail in the long term. Hypersoft eSolutions opens up new ways for you to integrate guests directly, digitally and interactively into your business processes.

More than cash register systems

Our approach goes far beyond traditional POS solutions: we connect locations, processes and guests to create an end-to-end digital experience. Guests not only become users, but also active brand ambassadors for your company.

Innovative tools for your success

Hypersoft eSolutions are continuously developing and offer, among other things:

Optimisation of sales processes
Automated inventories with stock management
Digital kitchen control, e.g. with the Kitchen Monitor
Order-ahead, delivery and collection seamlessly integrated at the POS
In-house ordering and smart repeat orders directly from your smartphone
Digital vouchers and bonus programmes as a sales and marketing boost
The guest takes centre stage

The real change starts with the guest: smartphones are omnipresent. Guests share impressions, post experiences and rate in real time. Hypersoft eSolutions help you to utilise this dynamic for reach, customer loyalty and brand building - with open interfaces, flexible tools and partner integrations.

Transformation of experiences

Many analogue standards are now mapped digitally:

Previously important	Digitally indispensable today
Prestigious building	Supplemented by Google Business Profile & online presence
Menu in the notice board	Digital menus on the web/app - up to 15 % increase in sales
Ad-hoc advertising	Push notifications via YourAPP
Hospitality voucher	Digital invoice with NoCOO
Kitchen organisation	Advertiser Digital Kitchen Monitor
Telephone reservations	Online reservation systems, self-managed
Paper stamp cards	Digital bonus system, GoBD-compliant integrated
Service staff	Relieved by In-House Ordering & eSolutions GroupOrder

Your partner for sustainable success

With Hypersoft, you can actively shape the digital transformation. Our solutions offer:

Open interfaces for maximum flexibility

Integrated processes for catering & retail

Reliable data basis for well-founded decisions

Take advantage of the opportunities offered by digitalisation - Hypersoft is your partner for sustainable success.

LMIV and eSolutions

The Food Information Ordinance (LMIV) regulates the labelling of foodstuffs in the European Union (EU). She was born on the 25th. October 2011 as Regulation EU No. 1169/2011, effective from 13. December 2014 in all member states of the EU and replaces all national regulations such as the Food Labelling Ordinance in Germany.

The labelling obligation and the desire to offer your lines as versatile as possible only works in practice in compliance with the law if you use a central item master that processes, holds and distributes this information.

We have made all the preparations in the item master and in the webshop to manage this information within the Hypersoft Suite and to communicate it to your guests and customers. For example, the areas of Additives, allergens and tags, the Range Nutritional values and the Area App Descriptionarea are used for this.

Best Practice Directory on Shop & Order

Best Practice Categories	Best Practice Theme
eSolutions in general
Onboarding, customer satisfaction	External login (social login)
Data maintenance, customer satisfaction	Best practice: Structuring item data sensibly with eSolutions
Data maintenance	Best practice: optimise images specifically for different eSolutions channels
Marketing & SEO	Best practice: Use your own shop URL
Marketing	Best practice: Staging your offer in a contemporary and effective way
Marketing & Revenue	Best practice: Expanding the price strategy through price range & couponing
Workflow, customer satisfaction	Best practice: Superhero function for emotional pick-up
Workflow, customer satisfaction	Best practice: Actively manage article availability
Operations	Best practice for handling eSolution payments
Operations	Best practice: Correctly process cancellations from 3rd party or shop systems
Operations	Best practice: Successfully introducing in-house ordering in your company
Payments	Best practice: Guaranteed success with PayPal
NoCOO Digital Billing
Workflow & Marketing	Best practice: Enter billing address via self-service (NoCOO)
Workflow & Marketing	Best practice: Enabling self-service online payments - faster, more modern, more efficient
Self Order Kiosk (SOT)
Operations	Best practice: The right lead time for the paper near-end sensor

Planned maintenance times and system availability

Please note that our servers are temporarily unavailable every first Wednesday of the month between 03:00 and 05:00 (CET) due to planned maintenance and system updates. We ask for your understanding for these necessary measures to ensure system stability.

Virtual machines (VMs) of your eSolutions

All customers who use Hypersoft eSolutions (such as APP or Webshop) have their own virtual machine (VM). To carry out security updates and system maintenance, these VMs are checked every third Wednesday of the month between 04:00 and 07:00 (CET).

During this period, there may be temporary restrictions or interruptions to the availability of your eSolutions.

We thank you for your understanding - these measures serve the security and reliability of your systems.

Further topics:

Data basis for catering webshops

NoCOO - Digital Billing

eSolutions POS Relationships

Presenting your offer in a contemporary way

YourAPP - Your brand as your own app

Global eSolution configuration

Continued under eSolution Webshops

eSolutions Webshops Questions & Answers FAQ